Kevin Jennings
Gallatin
Summary
Dynamic manager with expertise in customer service and team leadership. Proven ability to enhance satisfaction and resolve conflicts efficiently.
Results-driven manager with a strong focus on staff training and team motivation. Skilled in optimizing operations and improving customer experiences, contributing to increased sales and a positive work environment.
Accomplished manager known for effective time management and problem-solving skills. Experienced in training and developing staff, fostering a collaborative culture, and implementing strategies that drive operational success.
Overview
3
3
years of professional experience
Work History
Manager
Pour Vous Spirits, Wine & Beer
Hendersonville, TN
03.2023 - Current
- Oversaw daily operations to ensure optimal inventory management and customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing lead times.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented promotional strategies to increase sales of spirits, wine, and beer products.
- Developed training materials for new hires to accelerate onboarding process.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
Computer Programming
Volunteer State Community College
Gallatin, TN05-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Relationship building
- Staff development
- Sales techniques
- Conflict resolution
- Coaching and mentoring
- Recruiting and interviewing
- Computer skills
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Staff training
- Active listening
- Negotiation and conflict resolution
Timeline
Manager
Pour Vous Spirits, Wine & Beer
03.2023 - Current
Computer Programming
Volunteer State Community College