Kevin Johnson

• Built relationships with customers and community to establish long-term business growth.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Developed compelling presentation decks to gain approval for ideas and communicate results
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
• Delivered recommendations to long-term accounts to promote brand awareness to key audience
• Investigated and integrated new strategies to expand business operations and grow customer base
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
• Facilitated business by implementing practical networking techniques
• Demonstrated products to show potential customers benefits and advantages and encourage purchases
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
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• Arranged conferences and meetings with other law enforcement officers, local City of Chicago elected officials, and key community stakeholders to discuss high-profile criminal cases and unsolved crimes which had newsworthy and tragic consequences to the citizens of the City of Chicago.
• Established new police training programs to address training needs for terrorism response, active shooter response and de-escalation of use of force.
• Rewrote and updated comprehensive Department policies and procedures.
• Analyzed and solved multi-faceted problems that effected community leaders and organizations with respect to policing encounters.
• Recorded, analyzed and gathered intelligence to achieve community safety.
• Recommended and prepared long-range plans for police-community programs by developing specific proposals for action on current and future needs.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Directed the Chicago Police Departments Community Policing goals and objectives across the entire Department and Community stakeholders.

Director of Training with oversight and authority over Recruit Training, In-Service Training, and development/implementation of all Department projects and resources related to training.

Supervision of Lesson Plan and Curriculum, Training Records and Materials, E-Learning, Driving Skills, Force Mitigation, LEMART, Procedural Justice, Tactical Training Unit, Decentralized Training Unit, In-Service Firearms, Carbine Operator Program, Returning Service Officers program, Field Training Officer Program, Physical Skills Training Unit, Recruit Firearm Training, and all aspects of Recruit Training

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Identified issues, analyzed information and provided solutions to problems
• Prepared variety of different written communications, reports and documents
• Created plans and communicated deadlines to complete projects on time
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Demonstrated respect, friendliness and willingness to help wherever needed
• Used Microsoft Word and other software tools to create documents and other communications.
• Implemented training programs for over 1,500 new recruits (both Chicago Police Department recruits and Chicago Metropolitan Police Agency/Department recruits.

• Directed 011th District personnel towards coordinated crime reduction efforts.
• Accentuated continued cooperation between 011th District personnel and community-based stakeholders.
• Advocate for effective supervision of 011th District personnel (420 Sworn; 72 Civilian)
• Charged subordinates to provide quality and professional police service.
• Mentored Lieutenants and Sergeants towards training and police career enhancement.
• Reviewed Complaint Register Number Investigations involving Department Members.
• Facilitated open communications between 011th District supervisors and Police Officers.
• Inspected 11th District facilities, vehicles and equipment and documented any deficiencies
• Analyzed and prioritized short term and long-term strategies to reduce public violence in the 011th District.
• Implemented pilot initiative of the Strategic Decision Support Center (SDSC) Rooms in the Chicago Police Department (included ShotSpotter, HunchLab, and Genetec Camera systems and technology. The SDSC initiative led to a 33% reduction in violent crime in the 011th District in 2017. Worked in direct partnership with the University of Chicago Crime Laboratory on the SDSC pilot project.
• Offered friendly and efficient service to citizens, crime victims and suspects in criminal investigation and handled challenging situations with ease.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Developed and maintained courteous and effective working relationships

• Liaised with local, state and federal regulatory agencies to streamline investigation completion.
• Applied four tenets of procedural justice when interacting with subordinates.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Increased field contacts, vehicle stops, criminal arrests and traffic citation volumes by effectively leading the 005th District and establishing operational goals.
• Directed 005th District personnel towards coordinated crime reduction efforts.
• Accentuated the continued cooperation between 005th District personnel and community based stakeholders.
• Advocated the need for effective supervision of 005th District personnel (350 Sworn; 50 Civilian)
• Charged subordinates to provide quality and professional police service.
• Facilitated open communications between 005th District supervisors and Police Officers.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Resolved problems, improved operations and provided exceptional service
• Carried out day-to-day duties accurately and efficiently
• Participated in team-building activities to enhance working relationships
• Maintained excellent attendance record, consistently arriving to work on time
• Prepared variety of different written communications, reports and documents
• Worked flexible hours across night, weekend and holiday shifts
• Proved successful working within tight deadlines and fast-paced atmosphere

• Supervision of Watch and Tactical personnel.
• Conducted Roll Call Training & Weekly Uniform Inspections.
• Ensured efficient deployment of District resources from routine Calls for Service to Major Incidents that occurred within the 003rd District.
• Responding to Shooting and Homicide Incidents and directed District personnel in Crime Scene and Preliminary Investigation duties.
• Review and Approval of Search Warrants, Tactical Response Reports and Injury On Duty Incidents.
• Communication and coordination with Department personnel (i.e. Narcotics, Gang Enforcement) regarding crime reduction strategies and operations.
• Liaison with District Intelligence Officers to share information to both District Watch and Tactical Personnel.
• Directed District personnel towards compliance with the Department's Gang Violence Reduction Strategy.
• Backed up patrol officers during difficult stops or to answer complex questions
• Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths
• Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures
• Maintained positive community relations through active communication at crime scenes and assistance with programs sponsored by the Chicago Police Department.
• Commanded on-scene tactical teams during critical incidents
• Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions
• Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas
• Gave presentations at community groups and public events highlighting work of police officers and special teams
• Built excellent rapport and working relationship with community to build trust and improve upon communication
• Inspected officers and vehicles to identify and correct any unprofessional appearances
• Granted or denied leave requests and scheduled coverage for shortages
• Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions

• Supervision of CPD Officers, ATF/CPD Task Force Officers and Illinois State Police Special Agents detailed to C.A.G.E. Team.
• Coordinated CPD recovered firearm traces, illegal firearm transfer, straw purchasers & gun trafficking investigations initiated by C.A.G.E Team members, other CPD units and State & Federal law-enforcement agencies.
• Liaison with Department Districts and Specialized Units, City of Chicago Departments & State and Federal law enforcements agencies regarding illegal firearm related inquiries and investigations.
• Fostered and enhanced level of day-to-day investigative partnership with State and Federal law enforcement agencies in on-going illegal firearm investigations
• Engaged with local individuals and community leaders to discuss crime reduction strategies with respect to illegal firearm trafficking and straw purchasers.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Mitigated risks by accurately analyzing and evaluating criminal complaints, citations and search warrants while processing crime scenes for States and U.S. Attorney case preparation.
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
• Planned, scheduled and supervised work of subordinates assigned to Gun Task Force and members detailed to Bureau of Alcohol, Tobacco, and Firearms as Federal Task Force Officers.
• Oversaw more than 100 criminal investigations each year, specializing in state and out of state illegal firearm trafficking cases.
• Engaged with local individuals and community leaders to discuss crime reduction strategies
• Conducted witness interviews and gathered details regarding incidents to determine best course of action
• Established and enforced employee performance policies
• Supervised crowds at busy events to prevent injuries and property destruction
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases
• Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors
• Educated staff members on proper field procedures to boost public trust in officers and efficiency
• Answered emergency calls for help from citizens and business owners
• Motivated and trained squad members to become proficient with equipment and daily tasks
• Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance
• Led shift briefings to inform officers of properties to check and individuals of note in local areas
• Notified emergency personnel of incidents requiring medical assistance and aid

• Supervised Narcotics Section Teams in short-term “Buy/Bust” Operations, Street Corner Conspiracy Missions and Long-Term narcotics investigations.
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
• Planned, scheduled and supervised work of subordinates.
• Educated staff members on proper field procedures to boost public trust in officers and efficiency.
• Answered emergency calls for help from citizens and business owners.
• Liaised with local, state and federal regulatory agencies to streamline investigation completion.
• Established and enforced employee performance policies.
• Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
• Increased field contacts, vehicle stops, criminal arrests and traffic citation volumes by effectively leading a CPD Narcotics Investigation and establishing operational goals.
• Surveyed and analyzed known narcotics selling locations during authorized criminal investigations to determine optimum equipment and personnel placement and use.
• Motivated and trained squad members to become proficient with equipment and daily tasks.
• Supervised CPD Officers and Detectives assigned to Heroin Task Force.
• Responded to heroin overdose clusters and fatalities, debriefed victims and witnesses.
• Identified purchase locations and distribution sources and conducted death investigations.
• Served as central point of contact for outside agencies and units within the Department for all aspects of Fentanyl-related Heroin investigations.
• Mitigated risks by accurately analyzing and evaluating criminal complaints, citations and search warrants while processing crime scenes for district attorney and magistrate office case preparation
• Planned, scheduled and supervised work of subordinates assigned to team.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action
• Established and enforced employee performance policies
• Surveyed and analyzed terrain to determine optimum equipment placement and use
• Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors
• Educated staff members on proper field procedures to boost public trust in officers and efficiency
• Motivated and trained squad members to become proficient with equipment and daily tasks
• Led shift briefings to inform officers of properties to check and individuals of note in local areas

• Supervised CPD Task Force Officers and DEA Special Agents.
• Worked with DEA Chicago Field Division and Chicago HIDTA to coordinate Federal investigations of high ranking gang and narcotics offenders.
• Maintained close communication with CPD superiors, DEA supervisory staff and Assistant U.S. Attorneys (Northern District of Illinois) regarding investigative progress.
• Conducted witness and suspect interviews and gathered details regarding incidents to determine best course of action.
• Mitigated risks by accurately analyzing and evaluating criminal complaints, citations and search warrants while processing crime scenes for States Attorney and U.S. Attorney's case preparation.
• Oversaw more than 100 criminal investigations each year, specializing Federal narcotics trafficking cases.
• Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
• Supervised subordinates during surveillance and wiretapping operations to provide tactical and technical guidance.
• Planned, scheduled and supervised work of subordinates assigned to team.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action
• Established and enforced employee performance policies
• Surveyed and analyzed terrain to determine optimum equipment placement and use
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases
• Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors
• Educated staff members on proper field procedures to boost public trust in officers and efficiency
• Motivated and trained squad members to become proficient with equipment and daily tasks
• Led shift briefings to inform officers of properties to check and individuals of note in local areas
• Decreased criminal complaints, affidavits and search warrant errors by use of streamlined tactics and programs

• Arranged conferences and meetings with other law enforcement officers, local City of Chicago elected officials, and key community stakeholders to discuss high-profile criminal cases and unsolved crimes which had newsworthy and tragic consequences to the citizens of the City of Chicago.
• Established new police training programs to address training needs for terrorism response, active shooter response and de-escalation of use of force.
• Rewrote and updated comprehensive Department policies and procedures.
• Analyzed and solved multi-faceted problems that effected community leaders and organizations with respect to policing encounters.
• Recorded, analyzed and gathered intelligence to achieve community safety.
• Recommended and prepared long-range plans for police-community programs by developing specific proposals for action on current and future needs.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Directed the Chicago Police Departments Community Policing goals and objectives across the entire Department and Community stakeholders.

• First-line supervision of 015th District personnel.
• Attended CAPS Beat Meetings, DAC Meetings, Community-based group meetings, and community related forums and seminars.
• Responded to Gang and Narcotics related criminal activities.
• Supervised Neighborhood Relations (Community Policing) Officers, D.A.R.E and G.R.E.A.T Officers, Senior Services Officers and School Car Officers in 015th District.
• Answered emergency calls for help from citizens and business owners.
• Educated staff members on proper field procedures to boost public trust in officers and efficiency.
• Engaged with local individuals and community leaders to discuss crime reduction strategies.
• Oversaw program operations by applying in-depth policing knowledge and efficient decision-making skills.
• Gave presentations at community groups and public events highlighting work of police officers and special teams.
• Planned, scheduled and supervised work of subordinates assigned to Patrol and District Neighborhood Relations/Community Policing Office.
• Supervised crowds at busy events to prevent injuries and property destruction
• Maintained security of local areas to perform route clearance for visiting high-ranking officials
• Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance
• Answered emergency calls for help from citizens and business owners
• Led shift briefings to inform officers of properties to check and individuals of note in local areas
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases
• Engaged with local individuals and community leaders to discuss crime reduction strategies
• Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors
• Educated staff members on proper field procedures to boost public trust in officers and efficiency
• Motivated and trained squad members to become proficient with equipment and daily tasks
• Established and enforced employee performance policies

• Issued warnings and citations for traffic violations.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
• Recorded facts to prepare reports documenting incidents and activities.
• Monitored crowded public areas and events to mitigate risk and promote safety.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.
• Handled citation and traffic violation paperwork.
• Patrolled assigned Chicago Police Districts to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Responded to call-outs during periods of low coverage or high demand to serve public in 007th and 018th Districts.
• Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
• Backed up patrol officers during difficult stops or to answer complex questions.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
• Enhanced community safety while conducting investigations.
• Apprehended suspects, read Miranda Rights and transported offenders to jail
• Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance
• Enforced traffic laws and ordinances through visual observation and radar speed detection
• Patrolled assigned areas to prevent and detect roadway crimes
• Engaged with local individuals and community leaders to discuss crime reduction strategies
• Conducted preliminary investigations at scenes of major crimes
• Secured crime scenes, gathered evidence and questioned witnesses
• Gathered necessary information for court appearances and testified as witness under oath in court
• Apprehended offenders and conducted interviews and interrogations
• Debriefed arrested individuals to collect important information for ongoing investigations
• Processed, verified and utilized tips to initiate speedy resolutions for investigations
• Coordinated swift and tactical responses to wide range of criminal issues
• Conducted witness interviews and gathered details regarding incidents to determine best course of action
• Investigated and reported crimes, accidents, offenses and damage to property
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
• Supervised crowds at busy events to prevent injuries and property destruction
• Checked accuracy and integrity of collected information to identify optimal course of investigation
• Answered emergency calls for help from citizens and business owners
• Conducted thorough investigations of serious injury and fatality traffic accidents
• Talked regularly with citizens to establish rapport and become familiar presence in area