Kevin Johnson

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Handled telephone and in-person requests for assistance from new and established dental practice patients.
• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
• Updated patient financial information to promote accurate record keeping.

• Welcome and greet patients: maintaining highest level of patient satisfaction
• Registering patients
• Schedule appointments in order to meet or surpass production goal
• Supervise patient scheduling flow, via recalls and monthly emails
• Insurance verification, collect co-payments and fee for service
• Monthly tracking of unpaid claims
• Record Insurance payments in patient ledger
• Generate daily production reports
• Generate billing statements
• Present Patient treatment plan recommended by doctor at end of appointment
• Present payment plans for patients
• Insurance Billing via electronic submission and paper claims, with all required attachments
• Submit and process pre-authorizations
• Maintenance of personnel records

Management Duties:

• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.

Assistant Duties:

• Sterilize instruments
• Chairside assist/4 handed dentistry
• Fabricate bleaching trays
• Take alginate and impregum impressions
• Prep patients for all procedures
• Maintained dental equipment
• Pour models
• Take Digital X-rays
• Prepared: cements, amalgam, impressions, all dental material
• Assure labcases are sent out and returned
• Maintain Inventory and Order supplies

• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Improved patient outlook and daily living through compassionate care.
• Assisted with client personal care needs to foster independence and well-being.
• Tracked and reported clients' progress based on observations and conversations.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
• Transported clients to doctor's appointments and errands.