Kevin Jordan
Palm Bay
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Night Owl Pops and Collectibles
10.2021 - 10.2024
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
- Served as primary point-of-contact with suppliers to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing efficiently.
Poker Dual Rate Supervisor/Poker Dealer
Club 52
01.2010 - 07.2023
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Trained, supervised and evaluated workers.
- Enhanced dealer skills through comprehensive training programs focused on customer service techniques.
- Monitored chips purchases, table inventories, and player win ratios.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
Poker Dealer Instructor
Professional Dealer and Player School
07.2007 - 12.2009
- Improved student performance by defining clear goals and communicating performance metrics.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Oversaw curriculum development and implementation in alignment with best practices.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GED -
William M. Raines
Jacksonville, FLGraduate Certificate - Poker And Table Games Dealing And Operations
Professional Dealer And Player School
Jacksonville, FLSkills
- Sales negotiation
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Cargo Handling
- Planning ability
Timeline
Owner/Operator
Night Owl Pops and Collectibles
10.2021 - 10.2024
Poker Dual Rate Supervisor/Poker Dealer
Club 52
01.2010 - 07.2023
Poker Dealer Instructor
Professional Dealer and Player School
07.2007 - 12.2009
GED -
William M. Raines
Graduate Certificate - Poker And Table Games Dealing And Operations
Professional Dealer And Player School
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