Kevin Kaisa
Fort Worth
Summary
Dynamic and reliable professional with a strong background in customer service at Delaware North. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in managing multiple tasks while maintaining high-quality standards, ensuring compliance and efficiency in operations. Quick learner with a flexible schedule, ready to contribute to team success.
Overview
1
1
year of professional experience
Work History
Retail Cashier
Delaware North
02.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Digital Personal Shopper
Walmart
09.2024 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Packaging Operator
Poly-America LP
06.2024 - 08.2024
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
Education
Bachelor of Science - Mechanical Engineering
University of North Texas
Denton, TX05-2028
Skills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Quick learner
- Active listening
Languages
Swahili
Native or Bilingual
kisii
Native or Bilingual
Timeline
Retail Cashier
Delaware North
02.2025 - Current
Digital Personal Shopper
Walmart
09.2024 - 12.2024
Packaging Operator
Poly-America LP
06.2024 - 08.2024
Bachelor of Science - Mechanical Engineering
University of North Texas
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