KEVIN KAUTZMANN
Peoria,AZ
Summary
I am an experienced customer service advisor seeking a full-time position in the field of management and service, where I can apply my knowledge and skills for continuous improvement. Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
31
31
years of professional experience
Work History
SERVICE ADVISOR
Lunde Auto Center
Fargo, ND
01.2020 - 01.2021
- Worked with customers to initiate repair orders
- Approved estimates, and communicated those to customers
- Collaborated with external entities for warranty claims
- Worked to resolve internal conflicts
SHOP SUPERVISOR
McLaughlins RV and Marine
Fargo, ND
03.2019 - 11.2019
- Worked with customers to coordinate delivery of stored water crafts
- Managed pick up of water crafts needing service and repair and coordinated delivery once repairs were complete
- Maintained sufficient inventory for service needs
SERVICE ADVISOR
Gateway Chevrolet
Fargo, ND
01.2016 - 01.2019
- Worked with customers to initiate repair orders
- Approved estimates, and communicated those to customers
- Collaborated with external entities for warranty claims
- Worked to resolve internal conflicts
Service Director
Kupper Chevrolet
Mandan, ND
06.1990 - 04.2016
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Provided guidance and mentoring to junior staff members on how they can better handle challenging situations when dealing with customers.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
Education
Associates Degree - POWER PLANT PROCESS OPERATIONS
Bismarck State College
Skills
- Procurement
- Problem solving
- Resolution management
- Automotive service advisor
- CDK trained
- GMC
- Customer service
- Customer relationship management
- Attention to detail
- Conflict resolution
Timeline
SERVICE ADVISOR
Lunde Auto Center
01.2020 - 01.2021
SHOP SUPERVISOR
McLaughlins RV and Marine
03.2019 - 11.2019
SERVICE ADVISOR
Gateway Chevrolet
01.2016 - 01.2019
Service Director
Kupper Chevrolet
06.1990 - 04.2016
Associates Degree - POWER PLANT PROCESS OPERATIONS
Bismarck State College