Kevin Ketterl
Oberlin,Ks
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
BTI
10.2014 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Farm & Diesel Mechanics - Diesel Mechanics
Northwest Kansas Technical College
Goodland, KS05.1981
Skills
- Power Tool Proficiency
- Customer Relationship Management
- Testing and Analysis
- Valid Driver's License
- Hand Tool Knowledge
- Expertise in Installations
- Equipment Inspection
- Attention to Detail
Certification
Certificate in Master Service Tech
Timeline
Service Technician
BTI
10.2014 - Current
Farm & Diesel Mechanics - Diesel Mechanics
Northwest Kansas Technical College
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