Kevin Kiely
Woburn,MA
Summary
Goal-oriented professional with excellent time management and problem-solving skills. History of reliability and able to adapt whenever necessary. Always hungry to learn new skills and become more efficient in day to day work. Committed to using these qualities in a collaborative setting to achieve success as a team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
02.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to manage and track customer interactions for improved service delivery.
- Developed strong relationships with clients, enhancing trust and loyalty through effective communication.
- Collaborated with team members to streamline processes and improve overall customer satisfaction.
Independent Contractor
TaskRabbit
05.2022 - Current
- Performed a variety of tasks including landscaping, moving, TV mounting, painting, and furniture assembly
- Coordinated several projects at once while and ensuring client satisfaction through punctuality, consistent communication, and efficient completion of tasks
- Optimized work efficiency to become a top 5% contractor on the platform within 2 years, receiving 160 5-star reviews out of 162 total reviews
Physical Therapist Aide
Professional Physical Therapy
10.2021 - 08.2023
- Assisted physical therapists with the implementation, progression, and record-keeping of interventions
- Monitored several patients at once while providing manual treatment, adjusting exercise selections, correcting techniques, and minimizing patient discomfort
Education
Bachelor of Science - Computer Science
University of New Hampshire
NH06-2024
Bachelor of Science - Exercise Science
University of Massachusetts, Lowell
Lowell, MA05-2022
Skills
- Problem-solving
- Communication
- Multi-tasking
- Excel
- SQL
Certification
- Udemy: "Complete Financial Analyst Course 2026"
- Power BI: Beginner to Pro Workshop
Timeline
Customer Relationship Advocate
Fidelity Investments
02.2025 - Current
Independent Contractor
TaskRabbit
05.2022 - Current
Physical Therapist Aide
Professional Physical Therapy
10.2021 - 08.2023
Bachelor of Science - Computer Science
University of New Hampshire
Bachelor of Science - Exercise Science
University of Massachusetts, Lowell