Successful and driven account manager focused on growing strategic accounts within the organization. Highly motivated to providing the best customer service to exceed expectations.
- Promoted within the organization to an Account Management role currently managing multiple accounts with over $35 Million in annual revenue
- Coordinate directly with customer and internal management team at a strategic level
- Maintained excellent customer service to improve business relationships and grow accounts
- Utilized Business Intelligence tools to identify downward trends and continuous improvement opportunities
- Worked directly with ProTrans customer’s Material Planners/Managers as the single point of contact
- Actively participated in all departments to successfully manage multiple large accounts
- Successfully implemented and launched 3PL services for new plants/accounts
- Subject Matter Expert or Resident Expert for ProTrans TMS
- Coordinate with the coaching staff to properly organize drills
- Managed equipment and inventory for the team
- Gained leadership and time management skills working three full seasons
- Experienced traveling internationally with the team
- Worked with multiple carriers awarding lanes and volume to match their network
- Efficient with multiple TMS and familiar with many different service measure KPI’s
- Researched carrier service and provide strategic analysis on day-to-day operation
- Understood general knowledge from multiple departments in the large 3PL company