Francisco Torres
Nogales,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ProTrans International Inc.
12.1998 - 05.2012
- Provided primary customer support to internal and external customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sought ways to improve processes and services provided.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Warehouse Lead
United Musical Instruments
08.1993 - 12.1998
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
Computers
Cochise College
Nogales, AZ09.2010
Skills
Loading and receiving
package handler
- Receiving support
- Paperwork Processing
- Follow-up skills
- Product Knowledge
Certification
Certified forklift operator
Timeline
Customer Service Representative
ProTrans International Inc.
12.1998 - 05.2012
Warehouse Lead
United Musical Instruments
08.1993 - 12.1998
Computers
Cochise College
Certified forklift operator
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