Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francisco Torres

Nogales,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ProTrans International Inc.
12.1998 - 05.2012
  • Provided primary customer support to internal and external customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Sought ways to improve processes and services provided.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Warehouse Lead

United Musical Instruments
08.1993 - 12.1998
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Education

Computers

Cochise College
Nogales, AZ
09.2010

Skills

Loading and receiving

package handler

  • Receiving support
  • Paperwork Processing
  • Follow-up skills
  • Product Knowledge

Certification

Certified forklift operator

Timeline

Customer Service Representative

ProTrans International Inc.
12.1998 - 05.2012

Warehouse Lead

United Musical Instruments
08.1993 - 12.1998

Computers

Cochise College

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Francisco Torres