Kevin Kuebler

• Recruiting, interviewing, testing, selecting, and training of operations personnel. Training, development, and performance evaluation of operations supervisors.

• Oversight and coordination of route, dispatch, vault, and terminal operations through respective leads and supervisors.

• Oversight and coordination of maintenance of vehicles, forklifts, and other equipment. See that preventive maintenance and repairs are performed in a timely manner.

• Controlling the costs of operations.

• Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.

• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.

• Investigating accidents and processing required paperwork.

• Developing and maintaining customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints.

• Control overtime hours, monitor employee vacation schedules and maintain effectiveness and efficiency of route, terminal, and vault operations.

• Short and long-range operational planning to meet branch goals.

• Delivers employee training to licensed armed ADG's and terminal employees who operate or support armored transportation routes.

• Oversee the highly sensitive environment relating to ATM machines and the security required for all safety aspects

• Establishes and maintains cooperative relationships with local, state, and federal law enforcement agencies throughout the area and surrounding cities.

• Maintains company compliance with regulatory statutes involving DOT, OSHA, and EPA.

• Expert knowledge of Transit Vault, coin vault and CMS

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Enhanced customer satisfaction through timely resolution of client queries and prompt assistance.
• Assessed employee performance and developed improvement plans.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Maintained friendly and professional customer interactions.

• Monitored front areas so that questions could be promptly addressed.
• Kept high average of performance evaluations.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Conducted regular performance evaluations, providing constructive feedback to support employee development and growth.
• Monitored key performance indicators for the department, identifying areas for improvement and implementing corrective actions as needed.
• Coached employees through day-to-day work and complex problems.
• Developed strong relationships with key clients, leading to long-term retention and loyalty.