Kevin Kulick
Tyler,TX
Summary
Accomplished Sales and Customer Service Manager offering high performance leading development and implementation of superior business strategies. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Window World Rio Grande Valley
McAllen, Texas
07.2023 - Current
- 63% closing rate for the entire 2024.
- Developed key customer relationships to increase sales.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Negotiated pricing contracts with customers to maximize profits.
- Listened to customer needs to identify and recommend best products and services.
Sales Representative
Woodbridge Home Solutions
Dallas, TX
09.2022 - 06.2023
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Negotiated pricing contracts with customers to maximize profits.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Manager
Chesapeake Exteriors
Baltimore, MD
01.2015 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Senior Sales and Customer Service Manager
Brandywine Exteriors
Wilmington, DE
11.2012 - 01.2015
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Tracked monthly sales to generate reports for business development planning.
- Identified weaknesses and implemented sales and business practices training to improve performance.
Sales Manager
Atlantic Remodeling
Baltimore, MD
03.2010 - 12.2012
- Maintained professional network of potential clients and business opportunities.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Sales Consultant
Atlantic Remodeling
Baltimore, MD
01.2007 - 03.2010
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
Bachelor of Arts - Sociology
West Chester University of Pennsylvania
West Chester, PA06.2005
Skills
- Operational Excellence
- Opportunity and Risk Assessment
- Regulatory Compliance
- Creating and Delivering Presentations
- Company Representation
- Organizational Leadership
- Judgement and Decision Making
- Market Trends Understanding
- Sales and Market Development
- Persuasive Selling
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Sales Consultant
Window World Rio Grande Valley
07.2023 - Current
Sales Representative
Woodbridge Home Solutions
09.2022 - 06.2023
Customer Service Manager
Chesapeake Exteriors
01.2015 - 02.2022
Senior Sales and Customer Service Manager
Brandywine Exteriors
11.2012 - 01.2015
Sales Manager
Atlantic Remodeling
03.2010 - 12.2012
Sales Consultant
Atlantic Remodeling
01.2007 - 03.2010
Bachelor of Arts - Sociology
West Chester University of Pennsylvania
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