Kevin Lakes
Drew,MS
Summary
Targeted entry-level role in middle management to enhance team collaboration and operational efficiency through effective communication and technology utilization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Dollar General
Ruleville, MS
05.2025 - Current
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Trained and mentored new associates to enhance product knowledge and customer service skills.
- Developed promotional displays to drive traffic and improve overall store presentation.
- Analyzed sales trends to identify opportunities for inventory optimization and increased profitability.
- Collaborated with management to execute store initiatives aligned with corporate objectives.
- Monitored stock levels, ensuring timely restocking of merchandise to meet customer demands.
- Fostered a positive team environment focused on collaboration and high-performance standards.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
Cashier
Sonny's
Ruleville, MS
12.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Maintained organized workstations and ensured cleanliness in high-traffic areas.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Assistant Manager
Jacks Family Restaurant
01.2023 - 09.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignment to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with profit targets
Clinic Scheduler
North Sunflower Medical Clinic
11.2018 - 01.2023
- Uphold positive reputation of medical office by setting friendly tone and maintaining politeness
- Processed payment from patient for co-pays and uninsured visits.
- Optimized patients’ satisfaction and provider time by scheduling appointments in person or by telephone.
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Transcribed phone message and relayed to appropriate personnel
- Adhered to strict HIPPA guidelines to protect patient privacy
- Checked patients insurance, demographic, and heath history to keep information current.
- Helped patient’s complete necessary medical forms and documentation.
- Engaged with customers to effectively build rapport
- Maintained calm demeanor and professionally managed issues in a busy, high-stress situations.
- Accurately processed POS transactions, return coins, currency, payment cards, and receipt to customers.
- Educated customers on current promotional offerings and products using persuasive selling tactic
- Volunteered extra shifts during holidays and other busy periods to alleviate staffing shortages
- Monitored customers for security concerns and escalated issues to management.
Education
High School Diploma - undefined
Ruleville Central High School
01.2010
None - undefined
Drew High School
01.2008
Skills
- Oversaw document creation and formatting processes in Microsoft Word Guided team members in utilizing advanced features for improved productivity Facilitated training sessions on best practices for document management
- Utilized rapid analytical skills to solve complex problems efficiently
- Utilized strong verbal and written communication skills to enhance team interactions and project outcomes
- Managed concurrent responsibilities to ensure seamless workflow and timely project completion
Certification
SafeServ
Timeline
Lead Sales Associate
Dollar General
05.2025 - Current
Cashier
Sonny's
12.2024 - Current
Assistant Manager
Jacks Family Restaurant
01.2023 - 09.2023
Clinic Scheduler
North Sunflower Medical Clinic
11.2018 - 01.2023
High School Diploma - undefined
Ruleville Central High School
None - undefined
Drew High School