KEVIN LAM
Rowlett,TX
Summary
Assisted in increasing sales and supporting customer retention initiatives. Helped create a positive team environment to improve customer service. Facilitated collaboration with clients to meet project goals on time and within budget.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Brightway Insurance
Richardson, TX
04.2024 - 03.2025
- Assisted customers with policy inquiries, ensuring accurate and timely responses.
- Processed insurance claims efficiently, maintaining compliance with company procedures.
- Collaborated with team members to resolve customer issues, enhancing overall satisfaction.
- Provided product information and guidance, helping clients understand coverage options effectively.
Cashier
Rowlett
05.2022 - 02.2023
- Responsible for handling customer orders, processing payments, and providing excellent customer service.
Education
High School - undefined
Rowlett High School
Rowlett05.2025
Skills
- Adapted quickly to new tasks and responsibilities
- Assisted team members in achieving project goals
- Facilitated collaboration among colleagues
- Communicated effectively with customers to resolve issues
- Provided exceptional service to enhance customer satisfaction
- Practiced active listening to understand client needs
- Applied critical thinking to address challenges
- Performed data entry with accuracy and attention to detail
- Delivered outstanding customer service consistently
Interests
Rock climbing, Pickleball, Volleyball, Tennis
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
Brightway Insurance
04.2024 - 03.2025
Cashier
05.2022 - 02.2023
High School - undefined
Rowlett High School