Cassie Cote
Sanford,ME
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
CNBROWN
Sanford, ME
08.2026 - Current
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Managed customer orders using CRM systems, ensuring timely processing and delivery.
- Collaborated with team members to improve service protocols and enhance customer satisfaction.
- Handled high-volume call traffic, maintaining professionalism while addressing diverse customer needs.
Cashier
Big Apple
Sanford, ME
05.2025 - Current
- Operated cash register, processed transactions efficiently, and managed customer payments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new cashiers on company policies and procedures.
- Monitored stock levels at the register and communicated needs to management.
- Participated in inventory counts, ensuring accurate records of merchandise availability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Shift Supervisor
Bull Moose
Biddeford, ME
08.2020 - 2024
- I do bank runs
- I have knowledge of the pos
- I have a key to lock and unlock the store
- Good with fast paced environments
- Customer service experience
- Fast learning to new things
Cook
Willys ale room
06.2019 - 09.2019
- Line cook
Cook
Acton Trading post
Acton, ME
08.2017 - 06.2019
- Cook
- Set prep station
- Cleaned and sanitized grill, kitchen, fryers, and tools
- Basic kitchen serving duties
- Washed, peeled and prepared ingredients for a commercial kitchen
- Fulfilled orders and tickets in a timely manner
Education
undefined
Skills
Delivered customer support while resolving questions and concerns
Adapted quickly to new tasks and procedures
Performed effectively under pressure during busy shifts
Maintained dependable work habits and consistent follow-through
Applied retail experience to support store operations
Brought strong energy to fast-paced workdays
Communicated clearly with customers and team members
Managed cash handling and POS transactions accurately
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License, September 2020 to December 2025
Timeline
Customer Service Representative
CNBROWN
08.2026 - Current
Cashier
Big Apple
05.2025 - Current
Shift Supervisor
Bull Moose
08.2020 - 2024
Cook
Willys ale room
06.2019 - 09.2019
Cook
Acton Trading post
08.2017 - 06.2019