Kevin Landry
Tewksbury,MA
Summary
Dynamic team leader with extensive experience at Walmart, excelling in coaching and mentoring to enhance team performance. Proven expertise in loss prevention and workplace safety, successfully reducing theft incidents through vigilant monitoring and collaboration. Committed to fostering a customer-focused environment, driving employee engagement, and achieving business goals through effective task delegation.
Overview
18
18
years of professional experience
Work History
Team Lead
Walmart
Tewksbury, MA
05.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Loss Prevention Officer
Walmart
Tewksbury, MA
06.2013 - 05.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
Sales Associate
Walmart
Chelmsford, MA
10.2007 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Walmart
Chelmsford, MA
01.2007 - 10.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - HVAC
Greater Lowell Tech
Tyngsboro, MA05.2006
Skills
- Customer focus
- Coaching and mentoring
- Workplace safety
- Complaint resolution
- Task delegation
- Loss prevention
Timeline
Team Lead
Walmart
05.2023 - Current
Loss Prevention Officer
Walmart
06.2013 - 05.2023
Sales Associate
Walmart
10.2007 - 06.2013
Cashier
Walmart
01.2007 - 10.2007
Diploma - HVAC
Greater Lowell Tech