Kevin Lewis
Sun City,CA
Summary
Friendly Help Desk Technician with 2+ year's experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
10
10
years of professional experience
Work History
Help Desk Technician
Netvolutions Technology Group
Menifee, California
03.2020 - Current
- Managed over 200 end users across 30 clients.
- Configured hardware, devices and software to set up workstations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Compiled and accurately entered data for each customer encounter to record in system.
- Documented support interactions for future reference
- Activated accounts for clients interested in new services
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Trained and supported end-users with software, hardware and network standards and use processes
Team Member
Caring Transitions Of The Inland Empire
Menifee, CA
01.2020 - 05.2020
- Ensuring all safety standards are being followed at all times while at a worksite
- Sorting and organizing client belongings to decipher what is to be donated, thrown away or sold at auction
- Photographing items to be listed for sale on the company’s online auction site
- Researching items, writing detailed descriptions and posting items for sale on the company's auction site
- Operated a cash register, helping customers and watching over merchandise at our estate sales.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
Delivery Driver
Postmates, Southern California
05.2018 - 04.2020
- Load, transport and deliver items to clients or businesses in a safe and timely manner
- Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Background Check Specialist
USAFact
Riverside, CA
04.2019 - 08.2019
- Obtained employment verifications through verified sources over the phone and through email
- Inspected Motor Vehicle Reports for discrepancies in the information that was obtained and what was given
- Printed and mailed Adverse Action Letters informing the candidate of their rejection status
- Questioned profession references about candidate work ethic, demeanor, and general skills
- Researched candidate social media profiles
- Worked with courts to obtain criminal records and input the information received into our system.
- Maintained energy and enthusiasm in fast-paced environment
Preventative Maintenance Technician
Bake Tech Pros
Oceanside, CA
04.2017 - 04.2018
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
- Carried out day-day-day duties accurately and efficiently.
Education
GED -
Mt San Jacinto Adult Education
Menifee, CA12.2019
Skills
- Time management adept
- Self-starter and hardworking
- Skilled telephone etiquette
- Advanced computer knowledge
- Maintains professionalism in stressful moments
- Organized and able to prioritize
Timeline
Help Desk Technician
Netvolutions Technology Group
03.2020 - Current
Team Member
Caring Transitions Of The Inland Empire
01.2020 - 05.2020
Background Check Specialist
USAFact
04.2019 - 08.2019
Delivery Driver
Postmates, Southern California
05.2018 - 04.2020
Preventative Maintenance Technician
Bake Tech Pros
04.2017 - 04.2018
GED -
Mt San Jacinto Adult Education
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