Kevin Lin
Parma Heights,Ohio
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 2 years of experience to dynamic new position. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Front Manager
China Express
2021.11 - 2023.05
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained accurate records of sales and financial transactions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
No Degree - Finance
Cleveland State University
Cleveland, OH05.2026
Skills
- Thorough Knowledge of Product
- Customer Service
- Judgment and Decision-Making
- Hospitality Management
- Greet Guests
- Active Listening
- Credit Card Transaction Processing
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Manager
China Express
2021.11 - 2023.05
No Degree - Finance
Cleveland State University
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