Kevin Locke
Marlborough,MA
Summary
Detail-oriented dispatcher with proven strengths in decision-making and active listening. Committed to optimizing delivery processes and providing exceptional customer service, ready to support operational success.
Overview
27
27
years of professional experience
Work History
Dispatcher/Assistant Operations Manager
Usground
Medford,MA
11.2004 - Current
- Coordinated logistics for timely deliveries, optimizing routes and schedules to enhance efficiency.
- Monitored communication systems to ensure effective dispatch and real-time updates for drivers.
- Managed customer inquiries, providing accurate information to resolve issues promptly.
- Trained new dispatchers on operational protocols and software tools, fostering a collaborative environment.
Driver
Eastern Connection
Woburn, MA
09.1999 - 02.2003
- Operated delivery vehicles to ensure timely and safe transport of packages.
- Maintained accurate logs of deliveries and vehicle inspections.
- Adhered to all safety protocols and regulations while driving.
- Collaborated with dispatch team to optimize delivery routes.
Education
Liberal Arts
Massachusetts Bay Community College
Wellesley Hills, MA05-1981
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher/Assistant Operations Manager
Usground
11.2004 - Current
Driver
Eastern Connection
09.1999 - 02.2003
Liberal Arts
Massachusetts Bay Community College