Kevin Long
Ezequipment Rental
Rockwall,TX
1
Language
1
Certification
25
years of professional experience
Results-driven operations manager with extensive rental industry experience, focused on enhancing customer satisfaction and safety compliance while streamlining processes to drive operational efficiency.
Results-driven Operations Manager with extensive rental industry experience. Proven track record in streamlining operations and enhancing customer satisfaction through effective team leadership and training programs.
Work History
Operations Manager
4 Years- Streamlined rental operations to enhance service efficiency and customer satisfaction.
- Coordinated equipment maintenance schedules, ensuring optimal performance and reliability.
- Managed inventory levels, optimizing stock availability and minimizing downtime.
- Developed training programs for staff, promoting safety and operational best practices.
- Analyzed rental trends to inform strategic decision-making and resource allocation.
- Oversaw compliance with safety regulations, reducing risks associated with equipment rentals.
- Fostered strong relationships with suppliers and clients, enhancing collaboration and service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
19 Years 11 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Skills
Extensive rental industry experience
proficient in spanish and mechanically inclined
Certification
propane filling certification speak spanish
Languages
Spanish
Professional Working
Timeline
Operations Manager
Ezequipment Rental
06.2022 - 06.2026Read More
Customer Service Representative
AArental of Dallas
07.2001 - 06.2021Read More