Kevin Lopez
Houston,TX
Summary
Dynamic professional with proven expertise in customer service and teamwork, honed across roles at Journeys and other key industry players. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multi-tasking and problem-solving abilities. Achieved significant improvements in team performance and operational efficiency, leveraging a flexible schedule and strong collaborative skills.
Overview
2026
2026
years of professional experience
Work History
Part Time Sales Associate
Journeys
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front of House Team Member
Chick Fil A
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Server
Pluckers Wing Bar
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Barista Trainer
Starbucks, Barista
Houston, TX
02.2025 - Current
- Developed training materials to enhance team knowledge of coffee brewing methods.
- Implemented quality control measures to ensure consistency in product offerings.
- Conducted performance evaluations to identify skill gaps and improvement areas.
- Mentored junior staff, fostering a collaborative and efficient work environment.
Education
Chavez High School
Houston, TX06.2024
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Reliable and punctual
Flexible schedule
Stocking and receiving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks, Barista
02.2025 - Current
Part Time Sales Associate
Journeys
Front of House Team Member
Chick Fil A
Server
Pluckers Wing Bar
Chavez High School