Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIN LOPEZ

Haltom City,TX

Summary

Compassionate Patient Care Coordinator with 16 years of experience in clinical practices and patient care coordination. Excellent communicator with good interpersonal skills and proficiency in computer operations. Influential analytical thinker, able to handle competing priorities and render outstanding service. Dedicated Patient Service Representative with experience in acute care and rehabilitation treatment facilities. Empathetic and caring demeanor while communicating effectively and providing targeted instructions. Relates to people with diverse educational, socioeconomic and ethnic backgrounds. Brings computer utilization skills for clerical and clinical documentation.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Synapse Health
Irving, TX
07.2023 - 01.2026
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient inquiries and resolved issues to enhance service quality.

Senior Patient Service Representative

National HME
North Richland Hills, TX
02.2011 - 06.2023
  • Helped patients obtain necessary services to meet healthcare needs.
  • Worked to determine cause of product malfunctions.
  • Processed orders and coordinated delivery schedules to meet customer needs.
  • Reviewed dispatch needs and communicated with drivers to execute services.
  • Coordinated service and schedules based on personnel location and availability.

Education

High School Diploma -

North Side High
Fort Worth, TX

Skills

  • Customer service
  • Prioritization
  • Route navigation
  • Handle communications
  • Task prioritization
  • Investigate complaints
  • Patient education
  • Driver communication
  • Relay work orders
  • Customer service excellence
  • HIPAA compliance

Timeline

Patient Service Representative

Synapse Health
07.2023 - 01.2026

Senior Patient Service Representative

National HME
02.2011 - 06.2023

High School Diploma -

North Side High
KEVIN LOPEZ