Kevin Lopez Merino
Las Vegas,Nevada
Summary
Amazon Fulfillment Associate with over four years of experience in enhancing customer satisfaction through multiple process paths. Achieved top 25% performance metrics across four departments by ensuring high-quality output and effective troubleshooting. Collaborated with IT to support over 460 active customers, ensuring timely responses to requests and minimizing business disruptions. Demonstrated strong communication skills and innovative problem-solving abilities to consistently meet and exceed operational goals. Demonstrated the critical importance of inventory management through required hardware tracking of IT equipment, while also upholding policies and company values.
Overview
2
2
years of professional experience
Work History
IT Ambassador
Amazon
Las Vegas, USA
02.2024 - Current
- Consistently satisfying customer orders with over 40+ hours a month with IT Technicians.
- Habitually participated in projects involving crucial infrastructural upgrades and demands for exemplary workmanship.
- Removing and replacing IT equipment daily, while ensuring no disruption to business needs.
- Self-motivated to understand the requirements necessary to deploy and monitor assets throughout the facility.
- Blancco Station Upgrades were conducted by setting up new equipment and cable managing the workstations, while working with 5s and RME to ensure proper sensitive hardware arrangement.
- Constructively and reliably conducted follow-ups with previous customer tickets and work conducted.
- Engaged customers by providing product information and assistance.
- Deployed a multitude of hardware for the launch of new SPAR Stations at LAS2.
- Maintained professionality and efficiency while working closely with leadership.
Education
CompTIA A+ -
true
Online10-2025
Skills
- Typing speed: 52 words per minute
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Quip
- Collaboration skills
- Verbal and written communication
- Self-motivation
- Attention to detail
- Technical troubleshooting
- Task prioritization
- Policy analysis
- Problem-solving skills
- Bilingual proficiency
Activities
- Environmental conservation
- Guitar Enthusiast
- Yoga
- Snowboarding
- Outdoor Enthusiast
- Cook
Languages
Spanish
Native/ Bilingual
Timeline
IT Ambassador
Amazon
02.2024 - Current
CompTIA A+ -
true