Nathan Chapman
Tampa,FL
Summary
An Energetic Leasing Agent with excellent abilities in customer service. Has many years of both telephone etiquette and responding to customer phone calls to help resolve concerns. Knowledge of the importance of a tour, and creating a strong relationship with applicants. Helping to guide them through the application process and keeping them updated throughout.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Blue Roc Premier Properties
07.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Enhanced community atmosphere by planning and executing engaging resident events.
Floor Key Manager/Training Coordinator
Carrabba’s Italian Restaurant
01.2022 - 07.2023
- Utilized knowledge of Point-of-service (POS) computer systems to assist staff with comps, and advising on proper usage of (POS) systems
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Organized paperwork for onboard training classrooms, and utilized a laptop to teach the high standards needed for positions
- Communicated with management on training progress and with critical customer concerns
- Established loyal clientele by assisting my staff with any escalated customer concerns and critical issues
- Used knowledge of previous position experience to assist staff within those positions
- Maintained office inventory supply, and ordered supplies when needed
Server/Host/To-Go
Carrabba’s Italian Restaurant
04.2018 - 01.2022
- Mastered Point-of-service (POS) computer system for taking orders, changing orders, and accurately inputting customer information
- Communicated clearly and effectively with co-workers and management to ensure smooth operations
- Followed procedures for safe food preparation and presentation
- Built loyal clientele through friendly interactions and consistent appreciations
- Resolved any customer issues promptly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
First Responder
Medfleet Ambulance Company
06.2016 - 02.2018
- Accurately write out a client's information for data records
- Know the proper techniques of caring for and handling stretchers/wheelchairs
- Clear communication with client and/or partner about methods of how to handle delicate and stressful situations
- Properly know how to drive ambulatory trucks and traffic laws
- Understanding the importance for maintenance and cleanliness of our trucks
- Keeping awareness of accurate and punctual times for appointments for clientele.
- Navigated complex traffic conditions safely to ensure timely arrival at appointments.
Education
Nail Technician -
Benes International Career College
Spring Hill, FL01.2019
GED -
Coastal Alabama Community College
Thomasville, AL08.2010
Skills
- Computer Skills
- Typing (52 words per minute), Operating Programs, Basic functions, Microsoft Office Suite (Microsoft Word, Excel, Powerpoint)
- Customer Service
- Fair Housing Regulations
- Lease Agreements
- File Management
- Phone and Email Etiquette
- Property Tours
- Unit inspection
- An Artist Traditionally and Digitally
- Clip Studio, Photoshop, Blender, Autodesk Maya/3ds max
Languages
English
Full Professional
Spanish
Elementary
Timeline
Leasing Consultant
Blue Roc Premier Properties
07.2023 - Current
Floor Key Manager/Training Coordinator
Carrabba’s Italian Restaurant
01.2022 - 07.2023
Server/Host/To-Go
Carrabba’s Italian Restaurant
04.2018 - 01.2022
First Responder
Medfleet Ambulance Company
06.2016 - 02.2018
Nail Technician -
Benes International Career College
GED -
Coastal Alabama Community College
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