Kevin Lucero
New City
Summary
Dynamic manager with a proven track record at 7-11 Convenience Store, excelling in project management and team building. Successfully streamlined operations, enhancing customer satisfaction and loyalty. Adept at vendor management and conflict resolution, fostering strong relationships that drive business growth. Committed to developing high-performing teams and implementing strategic plans for success.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Manager
7-11 Convenience Store
New City
05.2023 - 01.2025
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Recruited and hired qualified candidates to fill open positions.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored staff performance and addressed issues.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned work and monitored performance of project personnel.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed market trends and competitor activity to inform business strategy.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Coached, mentored and trained team members in order to improve their job performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Store Manager
Planet wings
Nanuet
03.2019 - 02.2023
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assessed operational efficiency of the store's departments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented successful business strategies to increase revenue and target new markets.
Cashier
McDonald's Restaurant
Nanuet
05.2018 - 03.2019
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Welcomed customers, offering assistance to help find store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Followed company security procedures for handling large sums of money.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Clarkstown High School North
New City, NY06-2013
Skills
- Project management
- Strategic planning
- Vendor management
- Inventory management
- Customer service
- Employee training
- Performance evaluation
- Team building
- Conflict resolution
- Change management
- Recruiting and interviewing
- Performance management
- Operations management
- Workforce management
- Staff training and development
- Relationship building
- Documentation and reporting
- Decision-making
- Policy implementation
- Safety procedures
- Complex Problem-solving
- Staff development
- Task delegation
- Sales management
- Shift scheduling
- Time management
- Sales techniques
Languages
Spanish
Native/ Bilingual
Timeline
Manager
7-11 Convenience Store
05.2023 - 01.2025
Store Manager
Planet wings
03.2019 - 02.2023
Cashier
McDonald's Restaurant
05.2018 - 03.2019
High School Diploma -
Clarkstown High School North