Kevin Lynch
The Bronx,NY
Summary
Experienced Experiential Representative with over 10 years in customer relations and team collaboration. Led training for new representatives and organized promotional events that enhanced customer satisfaction and increased sales. Managed 25 employees across six states, contributing to 1,000 events annually and generating over 3 million dollars in revenue.
Overview
17
17
years of professional experience
Work History
Experiental Representative
TaylorMade Golf Company
New York, New York
09.2015 - Current
- Engaged with clients to build relationships and promote brand loyalty.
- Managed customer inquiries and provided information about golf products.
- Resolved customer complaints and ensured satisfaction with services offered.
- Collaborated with team members to enhance customer service strategies.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Established relationships with existing customers to promote new product or service opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Utilized CRM software to track customer interactions, sales, and progress toward targets.
- Conducted product demonstrations to prospective clients, highlighting features and benefits tailored to their needs.
- Managed a territory, planning and organizing daily work schedule to call on existing or potential sales outlets.
- Trained new representatives in product knowledge and customer interaction.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Conducted market research to identify potential clients and areas for expansion.
- Compiled and analyzed sales data to identify trends and opportunities for growth.
- Provided feedback to product development teams based on customer needs and market trends.
- Supported sales team members to drive growth and development.
Club fitter
TaylorMade Golf Company
New York, New York
04.2011 - Current
- Conducted club fitting sessions for customers looking for new clubs or wanting adjustments to to current clubs.
- Advised customers on club fitting techniques, ball selection, and repair services to enhance their performance.
- Provided club fitting services to help customers choose the best clubs for their game.
- Guided customers in selecting clubs tailored to their preferences and playing style for optimal performance.
- Provided knowledgeable advice to golfers regarding club fitting and ball flight analysis.
- Educated customers on club fitting services to improve their equipment choices.
- Assembled golf clubs using precision tools and techniques.
- Oversaw daily operations of Players Club, ensuring effective management of activities.
Floor Manager
Golfsmith
Scarsdale, New York
04.2009 - 04.2011
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained staff on product knowledge and customer service techniques.
- Coached team members on customer service techniques and provided feedback on performance.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Managed inventory levels to maintain optimal stock for the sales floor.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
Education
Bachelor of Science - Police Science
John Jay College of Criminal Justice
New York, NY05-1997
Skills
- Territory management
- Customer relationship management
- Product training
- CRM software usage
- Sales data analysis
- Conflict resolution
Accomplishments
- 2016 Experiential Representative Regional Award
Timeline
Experiental Representative
TaylorMade Golf Company
09.2015 - Current
Club fitter
TaylorMade Golf Company
04.2011 - Current
Floor Manager
Golfsmith
04.2009 - 04.2011
Bachelor of Science - Police Science
John Jay College of Criminal Justice