Kevin Marcotte
Northridge,CA
Summary
Detail-oriented and efficient professional with extensive experience in mail operations, data entry, and information technology support. Proven ability to manage high-volume mail processing while ensuring accuracy in data entry tasks. Skilled in utilizing various software applications to streamline operations and enhance productivity. Strong communication and organizational skills, with a commitment to maintaining confidentiality and data integrity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MAIL ASSOCIATE
Anthem BlueCross (Exela)
Woodland Hills, CA
04.2022 - Current
- Updated and maintained provider, group, and hospital addresses in UAA and Google Docs, ensuring accuracy and accessibility for team members.
- Processed return checks, verifying accuracy and compliance with financial regulations.
- Handled claims efficiently, coordinating with relevant departments to expedite resolutions.
- Reviewed and analyzed Explanation of Benefits (EOB) statements, addressing discrepancies and customer inquiries.
- Managed return mail processes, ensuring timely resolution of undeliverable items.
- Perform various mail center activities (sorting, metering, folding, inserting, delivery, pickup, etc).
- Scanning incoming mail to recipients.
- Maintain all logs and daily reporting into spreadsheets.
- Filing, outgoing shipments, mailing, copy or scanning equipment, handle time-sensitive material like confidential packages.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Create files and ship files, sort and deliver mail, small packages.
- Lift heavy boxes, files or paper when needed.
- Perform other tasks as assigned and/or needed.
IT SUPPORT ASSOCIATE
Rajbal Corporation (Real Estate)
Granada Hills, CA
10.2024 - 08.2025
- Imaged and configured desktop computers for deployment across the organization.
- Set up workstations with required software, drivers, and user preferences.
- Performed hardware troubleshooting and maintenance on company computers.
- Provided end-user support for Windows-based systems and mobile devices (iOS and Android).
- Assisted with basic network connectivity and device configuration tasks.
- Provided IT support to staff, resolving technical issues promptly and effectively, leading to increased user satisfaction.
Skills
- Mail processing and logistics
- Data entry and database management software
- Strong attention to detail and accuracy
- Proficient in operating Systems: Windows 10/11, iOS, Android
- Directory Services: Active Directory, Azure Active Directory
- Hardware: PC imaging & deployment, workstation setup, hardware troubleshooting
- Mobile Devices: iPhone (iOS), Samsung (Android) support and configuration
- Other: Technical/Help desk support, end-user troubleshooting, cybersecurity fundamentals, cloud basics
Certification
- Google IT Support Professional Certificate
- Google Cybersecurity Professional Certificate
- Microsoft Azure Active Directory Certificate
Timeline
IT SUPPORT ASSOCIATE
Rajbal Corporation (Real Estate)
10.2024 - 08.2025
MAIL ASSOCIATE
Anthem BlueCross (Exela)
04.2022 - Current