Kevin Mark Williams Jr.
Valhalla,NY
Summary
Warehouse Lead coordinating inventory flow, warehouse organization, and day-to-day operations in a fast-paced retail technology setting. Supports Geeks Squad customer service by providing basic computer diagnostics, clear technical guidance, and troubleshooting 5+ issues per week across hardware and software. Combines email communication, research, and team coordination to keep products, equipment, and escalations moving accurately.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Warehouse Lead / Geek Squad
BEST BUY
07.2021 - Current
- Provide technical assistance and basic diagnostics for customer computers and electronic devices, identifying potential hardware and software issues.
- Assist customers with technology-related questions and communicate technical information in a clear, easy-to-understand manner.
- Research technology products, hardware, software, and solutions to support customer needs and store operations.
- Perform warehouse research and maintain accurate organization of inventory, equipment, and technology-related products.
- Coordinate and organize stock to maintain efficient warehouse operations and ensure products and equipment are properly located.
- Handle email communication for warehouse and Geek Squad operations, including reviewing, responding to, and distributing information as needed.
- Work closely with team members to resolve operational and customer issues while maintaining a strong focus on customer service.
- Apply analytical and troubleshooting skills to identify problems and determine appropriate next steps or escalation.
- Manage multiple responsibilities in a fast-paced technology-focused retail environment while maintaining accuracy and attention to detail.
- Serve as a lead within warehouse operations, helping maintain organization, workflow, and day-to-day efficiency.
Education
Communications and Journalism
Pace University
01.2022
Communications and Journalism
Westchester Community College
01.2021
Communications and Journalism
SUNY Cortland
01.2018
Skills
- Hardware & Software Troubleshooting
- Basic Computer Diagnostics
- Technical Research & Problem Solving
- Cybersecurity Fundamentals
- End-User Technical Support
- Customer Service & User Communication
- Technology Research & Evaluation
- Email Communication & Support
- Inventory & Asset Organization
- Documentation & Information Management
- Team Collaboration
- Fast Learner & Hands-On Problem Solver
- Written & Verbal Communication
- Time Management & Organization
- Leadership & Warehouse Operations
- Strong interest in information technology, systems administration, and cybersecurity
- Hands-on approach to learning new technologies
- Strong written, verbal, and interpersonal communication skills
- Comfortable researching unfamiliar technical issues and learning new concepts quickly
- Experienced working in team-oriented and customer-facing environments
- Strong attention to organization, accuracy, and detail
- Able to communicate technical information to non-technical users
- Able to troubleshoot problems methodically and determine when escalation is necessary
Certification
IBM Cybersecurity Analyst Professional Certificate
ADDITIONAL QUALIFICATIONS
- Strong interest in information technology, systems administration, and cybersecurity
- Hands-on approach to learning new technologies
- Strong written, verbal, and interpersonal communication skills
- Comfortable researching unfamiliar technical issues and learning new concepts quickly
- Experienced working in team-oriented and customer-facing environments
- Strong attention to organization, accuracy, and detail
- Able to communicate technical information to non-technical users
- Able to troubleshoot problems methodically and determine when escalation is necessary
Timeline
Warehouse Lead / Geek Squad
BEST BUY
07.2021 - Current
Communications and Journalism
SUNY Cortland
Communications and Journalism
Westchester Community College
Communications and Journalism
Pace University