Kevin Martinovich

- Primarily responsible for developing and leading a dynamic furniture team and driving top line furniture sales.

- Accountable for the furniture department's overall performance, including the achievement /improvement of furniture sales metrics, building customer relationships, and maintaining furniture merchandising, presentation, and recovery standards.

- Works collaboratively with store leadership to accomplish operational goals and tasks to help drive overall store performance.

- When serving as manager on duty leads and provides direction to store associates performing all cashiering, customer service recovery and furniture related activities on the sales floor.

- Provides superior service in assisting customers with product service and payment option information, recommendations, selection, purchase, and merchandise carry-outs.

- Manages and ensures the accurate maintenance, audit, and reporting of furniture related records, including furniture inventory, price holds, special orders, customer picks up's, etc.

- Leads, assists, and provides clear work direction to the furniture team and the implementation and maintenance of furniture programs, merchandising and presentation standards, stocking and warehousing products, signing, recovery, and display assembly.

- Develops plans for furniture department coverage during special events.

- Drives the customer experience and ensures resolution of customer issues.

- Receiving deliveries, meeting sales goals. Managing inventory/ damages, building display furniture, organizing, cleaning and labeling furniture warehouse.

- Growing a solid customer base with a focus on customer service.

• Followed safety regulations to maintain safe work environment.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Followed verbal and written instructions to properly move and ship products.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.
• Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
• In charge of unloading freight from fedex delivery, trucks and larger moving sized trucks and semi trailers in a fast paced environment.
• I really loved this job. It was a great workout and good money at the time. I only left because I decided to take a chance and pursue my love of music.