Kevin Masters, Sr.
Police Officer
Summary
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
4
4
Certifications
27
27
years of professional experience
Work History
Regional Sergeant of Police Officers
Texas Health Resources Presbyterian Hospital
04.2022 - Current
- Coordinated swift and tactical responses to a wide range of criminal issues
- Responded to emergencies and coordinated with clinical teams during critical incidents.
- Conducted witness interviews and gathered details regarding incidents to determine the best course of action
- Supervised field officers, delivering coaching and performance feedback, ensuring accountability and high standards in daily operations.
- Managed emergency calls, assessing situations and dispatching appropriate resources.
- Conducted witness interviews and gathered details regarding incidents to determine the best course of action
- Monitored compliance with safety, labor, and operational procedures across multiple locations.
- Created staffing plans to maintain efficient workflow and service delivery., scheduling, and coverage to support continuous workflow.
Route Sales Specialist
PepsiCo
10.2020 - 04.2022
- Resolved customer issues promptly to ensure swift resolutions
- Achieved high customer satisfaction by analyzing feedback and responding to account holder needs
- Assessed customer needs and recommended suitable products to enhance cross-selling opportunities
- Managed daily route deliveries, ensuring accurate product placement and timely store service.
- Maintained customer relationships by addressing order needs and resolving on-site service issues.
- Stocked shelves and rotated inventory to support freshness standards and product availability.
Sr. Corporal of Police
City of Dallas
07.2001 - 03.2020
- Analyzed community problems and formulated solutions to address issues effectively
- Developed and facilitated youth programs and activities, enhancing engagement in underserved communities
- Participated in neighborhood and community events to engage with residents.
- Respond to and answer calls for police
- Performed arrests to uphold law enforcement and community safety. as needed
- Field Training Officer…help develop and train apprentice officers
- Provide testimony in Criminal and Civil Court.
Parole Officer
State of Texas
06.1999 - 01.2001
- Developed post incarceration treatment plans to facilitate successful reintegration
- Supervised former offenders post-release to ensure compliance and support rehabilitation
- Organized and maintained case files for effective tracking and supervision, determine proper level of supervision
Education
Bachelor of Science - Criminal Justice
Langston University
Langston, OK 08.1993 - 05.1997
No Degree - undefined
Eastfield Community College
Mesquite, TX 08.1999 - 05.2001
Skills
Crisis Intervention Officer
Emergency Response
Field Training Officer
Intermediate Accident Investigator
Crime scene preservation
Conflict de-escalation
Staff Management
Certification
Certified TECOLE Instructor
Timeline
Regional Sergeant of Police Officers
Texas Health Resources Presbyterian Hospital
04.2022 - Current
Route Sales Specialist
PepsiCo
10.2020 - 04.2022
Sr. Corporal of Police
City of Dallas
07.2001 - 03.2020
Parole Officer
State of Texas
06.1999 - 01.2001
No Degree - undefined
Eastfield Community College
08.1999 - 05.2001
Bachelor of Science - Criminal Justice
Langston University
08.1993 - 05.1997