Kevin Mayhew
Morgantown
Summary
Adept Certified Pharmacy Technician with a proven track record at Giant Eagle Pharmacy, showcasing exceptional problem-solving skills and a commitment to patient safety. Excelled in a high-volume environment by enhancing workflow efficiency and fostering relationships with healthcare providers. Demonstrated expertise in medication dispensing and insurance processing, coupled with unparalleled attention to detail and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Giant Eagle Pharmacy
10.2019 - Current
- Collaborated with healthcare providers to clarify prescription details and ensure patient safety.
- Utilized barcode scanning technology to verify medication accuracy and prevent errors.
- Prepared medications using pharmacy software for accurate dosage calculations.
- Dispensed medications to patients following prescriptions, ensuring correct labeling and instructions.
- Processed prescription orders, verifying information and resolving discrepancies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Diploma - Pharmacy Technician
West Virginia Junior College
Morgantown, WV09.2019
High School Diploma -
Mapletown Jr/Sr High School
Greensboro, PA06.2016
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance processing
- Medication storage and labeling
- Relationship building
- Prioritization and organization
- Certified pharmacy technician (cpht)
- Resolving customer issues
- Supporting pharmacy operations
- Interpreting and processing medication orders
- Confidentiality and HIPAA
- Pharmacy operations
- Point of sale systems proficiency
- Quality assurance and control
- Empathy and patience
- Multitasking and organization
- Pharmacology expertise
- Drug inventory control
- HIPAA
- Pharmacy law compliance
- Workflow optimization
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Pharmacy Technician
Giant Eagle Pharmacy
10.2019 - Current
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Diploma - Pharmacy Technician
West Virginia Junior College
High School Diploma -
Mapletown Jr/Sr High School
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