Kevin Mboyo
Dallas,TX
Summary
Results-driven operations and leasing professional with a strong background in real estate management, sales performance, and customer experience. Proven ability to support property operations, drive occupancy, and enhance resident satisfaction through strategic leasing and process optimization. Experienced in maintaining compliance, managing cross-functional responsibilities, and contributing to overall asset performance.
Overview
9
9
years of professional experience
Work History
Asset Recovery Analyst (Logistics Operations)
DHL Supply Chain
Whiteland, IN
11.2024 - 02.2026
- Evaluated returned inventory to determine product condition, recovery eligibility, and compliance with return standards.
- Executed asset recovery processes, including refurbishment, relabeling, and reintegration of inventory to minimize loss and maximize value.
- Maintained accurate inventory records within management systems, ensuring proper tracking and disposition of recovered goods.
- Collaborated with operations and quality teams to resolve discrepancies and improve efficiency within reverse logistics workflows.
Assistant Property Manager
Birge & Held
Indianapolis, IN
10.2023 - 08.2024
- Ensured full compliance with federal, state, and company regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act, mitigating risk and maintaining operational integrity.
- Maintained and audited property reporting systems, including traffic, occupancy, lease renewals, and delinquency, ensuring accuracy and timely submission.
- Oversaw daily property operations, supporting financial performance through rent collection, lease administration, and coordination of maintenance services.
- Coordinated on-site staff and operational workflows to uphold service standards, enhance resident satisfaction, and ensure consistent execution of property objectives.
Senior Leasing Consultant
Birge & Held
Indianapolis, IN
08.2022 - 10.2023
- Drove leasing performance by executing targeted sales and marketing strategies, increasing traffic, optimizing conversion rates, and exceeding occupancy goals.
- Delivered a high-quality resident experience by building strong client relationships and maintaining consistently high customer satisfaction outcomes.
- Analyzed local market conditions, including competitor pricing and amenity offerings, to support strategic positioning and leasing decisions.
- Managed the full leasing lifecycle, including property tours, application processing, and lease execution, ensuring accuracy and compliance throughout.
Lead Leasing Consultant
AION Management
Indianapolis, IN
01.2021 - 07.2022
- Managed prospect pipeline within CRM systems, tracking engagement from initial inquiry through lease execution to ensure consistent follow-up and conversion.
- Prepared and executed lease documentation, securing required approvals and collecting initial payments in compliance with company policies.
- Delivered a high-quality customer experience by proactively addressing resident needs, resolving concerns, and presenting units effectively to prospective tenants.
- Supported leasing team performance by guiding daily activities, maintaining leasing standards, and ensuring alignment with occupancy and revenue goals.
Sales Associate
Rent-A-Center NPS
Indianapolis, IN
08.2020 - 12.2020
- Guided customers through purchasing decisions by providing product knowledge, sizing assistance, and personalized styling recommendations.
- Maintained operational standards by applying company policies related to transactions, returns, and loss prevention procedures.
- Drove revenue growth by building rapport with customers and identifying upselling opportunities to maximize sales performance.
Independent Business Owner
Amway
Terre Haute , IN
03.2019 - 08.2020
- Managed end-to-end business operations, including product sales, order fulfillment, and customer account management.
- Conducted personalized consultations to identify customer needs, recommend products, and drive consistent sales conversions.
- Oversaw inventory planning and stock control to ensure product availability and support continuous sales activity.
Inside Sales Intern
Honda & BMW of Champaign
Champaign, IL
06.2018 - 08.2018
- Responded to customer inquiries by providing accurate information on product specifications, availability, and pricing to support purchasing decisions.
- Managed order processing activities, including entering orders, handling backorders, and maintaining accurate account records within internal systems.
- Supported sales initiatives by assisting with client communications and contributing to deal progression under team supervision.
Administrative Office Assistant
Multicultural Services & Programs (Indiana State University)
Terre Haute, IN
01.2017 - 05.2018
- Developed and executed student engagement initiatives focused on conflict resolution and support services, enhancing overall student experience.
- Coordinated campus events and programs to promote awareness of multicultural services and increase student participation.
- Supported student retention and academic success by fostering an inclusive environment through intellectual, social, and cultural engagement.
Education
Bachelor of Science - Business Administration
Indiana State University
Terre Haute, IN05-2020
Skills
- Operational Efficiency & Process Optimization
- Team Coordination & Leadership
- Client Retention & Relationship Management
- Sales Strategy & Revenue Growth
- Real Estate & Property Operations
- Customer Experience Management
- Professional Communication & Stakeholder Engagement
- Multi-Lingual (Fluent: English, French, Lingala)
Timeline
Asset Recovery Analyst (Logistics Operations)
DHL Supply Chain
11.2024 - 02.2026
Assistant Property Manager
Birge & Held
10.2023 - 08.2024
Senior Leasing Consultant
Birge & Held
08.2022 - 10.2023
Lead Leasing Consultant
AION Management
01.2021 - 07.2022
Sales Associate
Rent-A-Center NPS
08.2020 - 12.2020
Independent Business Owner
Amway
03.2019 - 08.2020
Inside Sales Intern
Honda & BMW of Champaign
06.2018 - 08.2018
Administrative Office Assistant
Multicultural Services & Programs (Indiana State University)
01.2017 - 05.2018
Bachelor of Science - Business Administration
Indiana State University