Kevin McCoy
Worthington,OH
Summary
Dynamic ICF Residential Manager at I Am Boundless, adept at managing over 60 employees and controlling budgets. Enhanced resident satisfaction through effective complaint resolution and community engagement initiatives. Skilled in maintenance coordination and fostering a supportive environment for individuals with IDD, ensuring a secure and welcoming living space.
I oversee an ICF (intermediate care facility) that has 16 licensed beds through the state. The ICF has its own program functioning within called the MSY program. In the MSY program individuals from the age of 14-21 years of age are taught independent living skills to prepare them for a less restrictive environment when graduating out of the program. The individuals that are in the MSY program have some IDD, autism, and behavioral health disorders. I manage multiple assistant managers and over 70 employees. I complete administrative duties, clerical duties, payroll, scheduling, and frequent meeting with our team, families & outside entities. Also, I am familiar with overseeing individuals IST, OISP, and functioning under skill base treatment.
Overview
18
18
years of professional experience
Work History
ICF Residential Manager
I Am Boundless
Columbus, Ohio
05.2007 - Current
- Cared for property grounds by removing debris, washing sidewalks and pavement and completing regular landscaping.
- Monitored security conditions, including checking locks and maintaining safe parking areas.
- Managed tenant relations, skillfully handling complaints between residents.
- Managed maintenance staff and ensured timely completion of repairs.
- Conducted regular inspections of building facilities and grounds.
- Controlled costs by keeping well-organized supplies, records and accounts.
- Coordinated preventive maintenance program for [Number]-unit property, working with both paid employees and vendors to handle different needs.
- Responded to resident complaints and resolved issues promptly.
- Helped orient new residents to property through tours, outreach events and open-door communication policy.
- Enforced community rules and regulations among residents.
- Organized community events to promote resident engagement.
- Implemented safety protocols to maintain secure living environment.
- Updated property management software with accurate tenant information.
- Oversaw daily operations of residential properties.
- Improved residents' satisfaction ratings by fostering a strong sense of community.
- Kept maintenance work orders and complaint forms orderly and current.
- Handled emergency maintenance and tenant issues, including leaks, non-functional heat or AC and lock-outs.
- Prepared residents for new tenants by coordinating cleaning and maintenance updates.
- Coordinated move-ins and move-outs for residents.
- Scheduled maintenance and repairs for properties as required.
- Kept properties maintained with regular preventive maintenance.
Education
High School Diploma - undefined
Northland H.S
Columbus, Ohio06.1998
Skills
- Managing over 60 employees
- Budget control
- Operating an ICF
- Processing payroll
- Maintenance coordination
- Overseeing the care for individuals with IDD
- Working in an environment practicing skill base treatment
- Supply coordination
Timeline
ICF Residential Manager
I Am Boundless
05.2007 - Current
High School Diploma - undefined
Northland H.S