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 Experienced Senior IT Support Specialist with a proven track record of resolving complex technical issues and providing tailored technical advice. Proficient in software installation and remote support, with a strong focus on customer service and complaint resolution. Skilled in network management and server maintenance, adept at troubleshooting network problems and delivering effective user support. 

My career goal is to remain at the forefront of emerging technologies while leveraging my skills to enhance team performance and exceed set KPIs, meeting the expectations of both internal and external stakeholders. I thrive on challenges within my role and am committed to going above and beyond to accomplish objectives and satisfy supervisor and manager expectations. I possess a strong eagerness for acquiring new skills to bolster my performance and contribute positively to the company's success.

Dynamic Senior IT Support Specialist with proven expertise at the Center for Internet Security, excelling in technical troubleshooting and customer service. Adept at managing ticket systems and enhancing user support, I effectively resolved access issues and streamlined application installations, ensuring optimal system performance and user satisfaction.

Experienced Desktop Support professional with over five years of expertise. Strong customer service orientation and exceptional troubleshooting capabilities. Skilled in providing network and software support, developing technical solutions, and analyzing system performance and security. Authorized to work in the US for any employer.

Trustworthy and collaborative IT professional with over 12 years of experience across a broad spectrum of information technologies, including software support, ERP planning and implementation, and IT operations. Skilled in developing and executing IT strategies that align with business objectives, streamline operations, and drive automation. Proven track record of leading cross-functional teams, managing complex projects, and working effectively with vendors and stakeholders. Focused on leveraging technology to optimize business processes and deliver lasting value.

Kevin McCoy

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Senior IT Support Specialist

IT Support Specialist

IT Intern

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Bachelor of Arts - Communications

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Senior IT Support Specialist

IT Support Specialist

IT Intern

Bachelor of Arts - Communications

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