KEVIN MCCRACKEN
YUKON,OK
Summary
Accomplished business leader with a proven track record at Whiskey Chicks Bar & Kitchen, enhancing operational efficiency and customer satisfaction. Expert in financial management and fostering team excellence, achieving significant revenue growth. Skilled in vendor negotiation and personnel management, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Whiskey Chicks Bar & Kithen
09.2011 - 10.2024
- Managed day-to-day business operations.
- Developed strategic plans that increased annual revenue while maintaining cost efficiency.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hotel Bar Manager
O Hotel - Obar & Kitchen
06.2007 - 11.2010
- Optimized inventory management processed to reduce waste
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
General Manager of Operations
Nickkis Bar Restaurant
09.2003 - 12.2007
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Associate of Science - Architectural Drafting
Phoenix Institute of Technology
Phoenix, AZ08-1988
High School Diploma -
Sulphur High School
Sulphur, OK05-1986
Skills
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Financial Management and Budgeting
- Payroll processing
- Business operations management
- Operational reporting
- Cost management
- Budget development
(Quest for the Best) Scottsdale Chamber of Commerce
The only bartender to receive this award from Scottsdale, AZ Chamber of Commerce. It recognizes individuals achieving success through innovation, creativity and collaboration.
Timeline
Owner/Operator
Whiskey Chicks Bar & Kithen
09.2011 - 10.2024
Hotel Bar Manager
O Hotel - Obar & Kitchen
06.2007 - 11.2010
General Manager of Operations
Nickkis Bar Restaurant
09.2003 - 12.2007
Associate of Science - Architectural Drafting
Phoenix Institute of Technology
High School Diploma -
Sulphur High School
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