Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin McFarland

Overland Park,KS

Summary

Diligent management professional with solid background in managing collections and resolving customer disputes. Proficient in developing effective payment plans and maintaining positive client relationships. Demonstrated expertise in negotiation techniques and account management.

Overview

15
15
years of professional experience

Work History

Collections Representative

Berman & Rabin PA
05.2017 - Current
  • Assisted customers in understanding account status and payment options.
  • Managed inbound calls to address overdue accounts and resolve customer inquiries.
  • Documented communication details in collections management software for accurate record-keeping.
  • Collaborated with team members to develop effective collection strategies and improve customer engagement.
  • Processed payments efficiently, ensuring timely updates to customer accounts.

Collections Representative

3GF
06.2013 - 05.2017
  • Educated clients on payment protocols to enhance compliance and reduce delinquencies.
  • Researched account discrepancies and communicated resolutions to clients promptly.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.

Collections Representative

Centrinex, Inc.
04.2010 - 04.2013
  • Maintained up-to-date knowledge of collections regulations and company policies for compliance adherence.
  • Processed payments and contracts on accounts.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Negotiated to collect balance in full.

Education

BBA - Finance

Washburn University of Topeka
Topeka, KS
01-1990

Skills

  • Team player
  • Goal oriented
  • Team collaboration
  • Mathematics skills
  • Debt negotiation
  • Skip tracing
  • Great phone demeanor

Timeline

Collections Representative

Berman & Rabin PA
05.2017 - Current

Collections Representative

3GF
06.2013 - 05.2017

Collections Representative

Centrinex, Inc.
04.2010 - 04.2013

BBA - Finance

Washburn University of Topeka

Similar Profiles

CREATE PROFILE