Kevin M Cole
Hinsdale,USA
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Inventory Control Rep 3
C&S Wholesale Grocers Inc.
04.2018 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Temp Worker
Kelly Services
10.2017 - 04.2018
- Inventory Control Representative for C&S Wholesale Grocers
- Learning all tasks to get full time position at C&S
- I have been doing projects pertaining to the purchase orders on excel
Customer Service Representative
Walmart
08.2017 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
City Letter Carrier
USPS
04.2017 - 08.2017
- As an letter carrier I sorted all mail for my route
- Loaded all the mail in my vehicle
- Delivered all mail to the proper addresses
Temp
Kelly Services
09.2016 - 04.2017
- Inventory Control Representative for C&S Wholesale Grocers
- I am responsible for receiving incoming Purchase Orders for our outside storage companies
- I have been doing projects pertaining to the purchase orders on excel
- I communicate with buyers to ensure all orders go into the proper warehouse
RCA
United States Postal Service
05.2016 - 09.2016
- As an RCA I sorted all mail for my route
- Loaded all the mail in my vehicle
- Delivered all mail to the proper addresses
Department Manager
Walmart
09.2008 - 05.2016
- I spent two years on overnights as an overnight Stocker
- Filling shelves in all departments with new freight and making sure proper rotation was done for all products being stocked
- While on overnights I was part of the in-stock team and did the picking and binning of all backroom merchandise
- After two years on overnights I was promoted to Department Manager of Frozen and Dairy Departments
- After that I moved on to Hardware, Sporting Goods, and Automotive Department Manager
- My final position at Walmart was the Lawn and Garden Department Manager
- My duties for Department Manager included ordering all stock for my Departments
- Giving my associates clear and direct tasks for the day
- Making sure every customer issue was handled quickly and professionally
- Assisting customers with any and all questions
- Contact manufacturers and suppliers when there are product or order issues
- Schedule changes for my associates
- Maintaining accurate on hands of merchandise
- I was also a trainer for our power equipment
- These included the forklift, walkie stacker, and power jack
Firefighter
Hinsdale Fire Department
11.2015 - 10.2018
- As a firefighter my role varies depending on the call
- I have done traffic control, radio station, Brush Firefighting, Medical calls involving CPR worked a few house fires
Education
High School Diploma - undefined
Springfield High School
01.2000
Skills
- Have been CPR Certified
- Heve been SCBA Certified
- Excel
- Google docs
- Multiple office programs
- Scheduling
- Performance reviews
- Handled disciplinary for employees
- Verbal and written communication
- Forklift operator
- Customer Service
Field of Interests
Management
Hobbies and Interests
Helping Others, Self Motivated, Weblow Den Leader, Free Mason, Firefighter
Timeline
Inventory Control Rep 3
C&S Wholesale Grocers Inc.
04.2018 - Current
Temp Worker
Kelly Services
10.2017 - 04.2018
Customer Service Representative
Walmart
08.2017 - 10.2017
City Letter Carrier
USPS
04.2017 - 08.2017
Temp
Kelly Services
09.2016 - 04.2017
RCA
United States Postal Service
05.2016 - 09.2016
Firefighter
Hinsdale Fire Department
11.2015 - 10.2018
Department Manager
Walmart
09.2008 - 05.2016
High School Diploma - undefined
Springfield High School
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