Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KEVIN MEJIA

Las Vegas,NV

Summary

Dynamic and results-oriented professional with a proven track record at JetBlue Airlines, enhancing operational efficiency and elevating customer service standards. Skilled in team leadership and influencing, adept at driving crew operation improvements. Demonstrated ability to leverage a flexible schedule and dependability to achieve significant enhancements in service delivery and operational performance.

Overview

10
10
years of professional experience

Work History

Ground Operations Liaison

JetBlue Airlines
Las Vegas, NV
06.2022 - Current
  • Tagged, lifted, loaded, and unloaded customer bags exceeding 100 lbs from aircraft and baggage systems.
  • Guided aircraft to and from parking locations, ensuring safe and efficient ground operations.
  • Operated various ground service equipment to ensure efficient aircraft servicing.
  • Operated radio device, maintaining proper etiquette.
  • Operated in a ramp environment, executing aircraft servicing tasks.
  • Performed baggage handling duties, including loading and unloading cargo, ensuring proper weight distribution, and verifying manifests.
  • Provided customer service support by responding to inquiries from travelers regarding their flights or services offered at the airport terminal.
  • Displayed initiative in leading the team effectively.

Personal Banker

Nevada State Bank
Henderson, NV
03.2023 - 05.2024
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Identified transaction errors for unbalanced debits and credits.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Promoted additional bank services through personal contact with customers.

Personal Banker

Comerica Bank
Houston, TX
04.2019 - 12.2019
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Identified transaction errors for unbalanced debits and credits.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Promoted additional bank services through personal contact with customers.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Participated in training sessions regarding new banking products or services.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.

Personal Banker

JP Morgan Chase Bank NA
Los Angeles, CA
11.2014 - 07.2018
  • Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
  • Created strategic financial solutions to suit individualized client needs.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Advised customers on various financial products available from the bank.

Education

High School Diploma -

Long Beach High School
Long Beach, CA

Some College (No Degree) -

Los Angeles Trade Technical College
Los Angeles, CA

Skills

  • Influencing skills
  • Team leadership
  • Flexible schedule
  • Dependable and responsible
  • Crew operation improvement
  • Customer service
  • Crew assistance
  • Operational efficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Professional

Timeline

Personal Banker

Nevada State Bank
03.2023 - 05.2024

Ground Operations Liaison

JetBlue Airlines
06.2022 - Current

Personal Banker

Comerica Bank
04.2019 - 12.2019

Personal Banker

JP Morgan Chase Bank NA
11.2014 - 07.2018

High School Diploma -

Long Beach High School

Some College (No Degree) -

Los Angeles Trade Technical College
KEVIN MEJIA