Kevin Mendez
West Hartford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager
Gong Cha
12.2022 - 08.2023
- Ensuring a structured positive atmosphere within the work place
- Conducting disciplinary actions for tardiness, callouts and failure to operate to stores processes and procedures
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Supervisor
Starbucks
02.2016 - 12.2022
- Strong communication skills to promote positive morale with coworkers
- World-class customer service, building long-lasting relationships with guests in the process
- Recording injury claims on the work site
- Cash management
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Senior Resident Services Coordinator
School Street Apartments
01.2020 - 01.2021
- Assisting in applying for Medicare, Medicaid, SNAP, energy assistance and rent rebate services
- Conducting assessments to address, mental health, diet, drug intake and providing support for emergencies and other crises
- Served as a liaison between patients, families, and healthcare providers to ensure seamless coordination of care across multiple settings.
- Enhanced patient satisfaction through effective communication, empathy, and active listening to address concerns and provide tailored care.
Education
Criminology Major -
Central Connecticut State University
New Britain, CT01.2020
High School Diploma -
Conard High School
West Hartford, CT01.2015
Skills
- Schedule Preparation
- Computer Skills
- Inventory Management
- Team Leadership
- Cross-Functional Teamwork
- Staff Supervision
- Effective Communication
- Training and Development
Awards
- Partner of the Quarter
- De-escalation Training
- World Class Customer Service - "Third Place"
References
Upon Request
Timeline
Manager
Gong Cha
12.2022 - 08.2023
Senior Resident Services Coordinator
School Street Apartments
01.2020 - 01.2021
Shift Supervisor
Starbucks
02.2016 - 12.2022
Criminology Major -
Central Connecticut State University
High School Diploma -
Conard High School
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