KEVIN MENDEZ
Miami,FLORIDA
Summary
Dynamic and results-driven professional with over 10 years of experience in customer service, team collaboration, sales, and telecommunications. Proven track record of exceeding performance targets and delivering exceptional service in the mobile and telecom sectors. Skilled in problem-solving and adapting to challenging situations, with a strong commitment to achieving results and fostering positive relationships with clients and colleagues alike.
Overview
13
13
years of professional experience
Work History
Operations Manager
Cubanos Kitchen
06.2021 - 06.2023
- In charge of marketing strategies including social media activities to increase engagement.
- Responsible of costumer experience in three locations in Honduras (3 sites).
- Develop program of operations and management of all areas including line cook and costumer service daily process, sales and profitability.
Operations Manager
Contact Sites
05.2019 - 05.2021
- In charge of DAS / Wireless solution and implementation in Centro Civico Gubernamental Honduras CCG
IT Manager
GIA
11.2016 - 04.2019
- Company Overview: GIA Mexico
- Head of IT and project manager of all the technology solution for a 6 Government building about 2 million Sq FT for 8k people CCG
- GIA Mexico in Honduras
Corporate Sales Executive
CLARO AMERICA MOVIL
06.2010 - 08.2016
- Company Overview: CLARO Honduras
- Sales executive specialized in small, medium and large business, government of Telecom products: Wireless lines, Fixed lines, broadband, optical fiber channels, SAAS, IAAS, Datacenter
- Television
- CLARO Honduras
Education
Bachelor and Marketing degree - Marketing And Sales
UNITEC University
01.2016
Skills
- Computer and tech skills
- Organizational skills
- Strategic planning and scheduling skills
- Time-management skills
- Verbal and written communication skills in Spanish and intermediate English
- Customer Service
- Operations Management
- Problem-Solving
- Team Leadership
Degree
MARKETING DEGREE
References
Erick Liu, CEO, Huawei Technologies Peru, liuzhilong@huawei.com, +51 982 273 766
Career Overview
I manage marketing/CX/sales/franchises duties in a family chain of restaurants and develop new strategies to increase sales and keep the community connected by social media. I gain skills in many areas specially in telecommunications, cellular, fixed lines and broadband data an internet connections. I got experience leading IT project management in a construction of government center by investment public private in Honduras.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Manager
Cubanos Kitchen
06.2021 - 06.2023
Operations Manager
Contact Sites
05.2019 - 05.2021
IT Manager
GIA
11.2016 - 04.2019
Corporate Sales Executive
CLARO AMERICA MOVIL
06.2010 - 08.2016
Bachelor and Marketing degree - Marketing And Sales
UNITEC University
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