Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Esparza

Patricia Esparza

Kenosha,WI

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Quality Assurance Lead

Visko Teepak
Kenosha, WI
05.2013 - Current
  • Provide support for internal and external customers
  • Provide internal and external support to any questions
  • Managed over 20 machines with different issues
  • Create and update all Quality S.O.P
  • Review customer compliant and provide corrective actions
  • Learn new process quarterly through online portal
  • Collect in process and finished product samples
  • Perform Internal Quality Audit
  • Maintain Environmental Programs & Track Data
  • Participate in continuous improvement activities
  • Maintain computer & I pad applications
  • Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.

Aurora Healthcare
Kenosha, WI
01.2013 - 10.2013
  • Provide patients with courteous and efficient service while assisting with check-in, and navigation through clinic.
  • Established strong work relationships with volunteer peers

Quality Assurance Specialist

Unified Solutions
Pleasant Prairie, WI
02.2008 - 11.2012
  • Reviewed quality assurance standards and records; study existing policies and procedures to determine need for improvements
  • Developed new approaches to resolve problems identified during quality activities
  • Communicate significant issues, with recommended process improvements, to management for implementation.
  • Promoted to Lead during my 1 st year

Education

Fundamentals of Supervision and Management (Online Certification) -

University Parkside
Online
12.2017

Medical Billing and Insurance Coding -

Herring University
Kenosha, WI
12.2012

Associate of Science -

Moraine Valley Community College
Palos Hills, IL
08.2002

Skills

  • Food Safety Principles
  • Computer tech skills
  • Team player with leader ship skills
  • Bilingual in Spanish and English
  • Ability to learn independently
  • Prioritize and handle multiple tasks

Languages

Spanish
Professional Working

Timeline

Quality Assurance Lead

Visko Teepak
05.2013 - Current

Aurora Healthcare
01.2013 - 10.2013

Quality Assurance Specialist

Unified Solutions
02.2008 - 11.2012

Fundamentals of Supervision and Management (Online Certification) -

University Parkside

Medical Billing and Insurance Coding -

Herring University

Associate of Science -

Moraine Valley Community College

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Patricia Esparza