Kevin Merchancano
Charlottesville,VA
Summary
Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Package Handler
UPS
Charlottesville, VA
10.2023 - Current
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Loaded completed orders on pallets according to delivery numbers.
Warehouse Clerk
Marine Corps Reserve
Virginia Beach, VA
06.2019 - Current
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Monitored expiration dates on perishable goods and disposed of expired items accordingly.
- Maintained business operations by communicating with coworkers and managers.
- Prepared documentation to track and report on damaged or missing items.
Customer Specialist
Verizon Wireless
Charlrottesvill, VA
05.2023 - 10.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved customer service wait times to mitigate complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recognized opportunities to upsell products when they arise.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Ambassador
Rmc Events
Charlottesville, VA
11.2022 - 05.2023
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Sales Associate
CarMax
Charlottesville, VA
01.2022 - 11.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA05-2019
Some College (No Degree) - Engineering
Piedmont Virginia Community College
Charlottesville, VASkills
- Shipping and Receiving
- Merchandise Tracking
- Contract Preparation
- Payment Processing
- Product Sales
- Sales Development
- Strategic Planning
- Inventory Control
- Staff Management
- Goal-Oriented
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Package Handler
UPS
10.2023 - Current
Customer Specialist
Verizon Wireless
05.2023 - 10.2023
Ambassador
Rmc Events
11.2022 - 05.2023
Sales Associate
CarMax
01.2022 - 11.2022
Warehouse Clerk
Marine Corps Reserve
06.2019 - Current
High School Diploma -
Charlottesville High School
Some College (No Degree) - Engineering
Piedmont Virginia Community College