Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Merino

Alexandria,VA

Summary

Dynamic Shift Leader at Aldi with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in problem-solving and multitasking, I effectively resolved conflicts and streamlined operations, ensuring a safe and efficient work environment. Committed to maintaining high standards and delivering exceptional client service.

Overview

14
14
years of professional experience

Work History

Shift Leader

Aldi
03.2022 - Current


  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Childcare Provider

The Campagna Center
12.2014 - 01.2022
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.

Receptionist

Embassy Suites
08.2011 - 11.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Education

Associate Of Applied Business - Communications

Northern Virginia Community College
Annandale, VA
05.2012

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Creative problem solving
  • Complaint resolution
  • Client service
  • Professional appearance
  • Verbal and written communication
  • Decision-making capacity
  • Multitasking
  • Organizational skills
  • Attention to detail
  • Excellent communication
  • Task prioritization

Timeline

Shift Leader

Aldi
03.2022 - Current

Childcare Provider

The Campagna Center
12.2014 - 01.2022

Receptionist

Embassy Suites
08.2011 - 11.2014

Associate Of Applied Business - Communications

Northern Virginia Community College

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Kevin Merino