Kevin Merrill

• Multiple 5 Star employee accomplishments
• 2023 & 2024 Installer of the year nation wide
• Trained TA's to lead Positions
• Currently made company around $8 million with installations
• Upsold Installations and fixed problems with original sales on the fly
• Led installation teams to ensure timely project completion and adherence to quality standards.
• Trained and mentored junior installers on best practices and safety protocols.
• Coordinated logistics for equipment and materials, optimizing workflow efficiency.
• Conducted site assessments to determine installation requirements and plans.
• Implemented process improvements that enhanced operational efficiency and reduced installation time.
• Established strong relationships with clients, ensuring satisfaction through effective communication and service delivery.
• Maintained compliance with industry regulations and company policies during all installations.
• Oversaw inventory management of tools and supplies, ensuring readiness for upcoming projects.
• Improved customer satisfaction by providing efficient and accurate installations.
• Reduced installation errors, implementing thorough quality control measures.
• Mentored junior installers, fostering a positive learning environment for skill development.
• Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
• Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
• Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
• Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
• Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
• Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
• Streamlined installation processes for increased productivity and faster project completion.
• Loaded and unloaded building materials used for construction.
• Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
• Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
• Enhanced team collaboration with effective communication of project goals and requirements.
• Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
• Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
• Developed customized installation plans to cater to individual client needs and preferences.
• Removed damaged tile, brick and mortar as part of project demolition.
• Laid out materials and system components to prepare for installation.
• Installed complete systems at new residential and business construction sites.
• Calculated materials and time needed for each job.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Used appropriate PPE to reduce risks when working with electrical and communications systems.
• Operated tools, equipment, and machinery according to safety standards.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Liaised with internal departments to optimize productivity and efficiency.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Tested systems, noting issues and completing preventive maintenance.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Worked with diverse types of weather and ground conditions.
• Researched and implemented new technologies and equipment.
• Spread out articles or materials and examined for holes, tears and other defects.
• Cleaned stains from fabric or garments using spray guns and cleaning fluid.

Oversaw remodeling projects for Safeway, Fred Meyer, and QFC stores, driving improvements in customer engagement and satisfaction. Coordinated with cross-functional teams to implement strategic store design changes. Managed timelines and resources to ensure project completion within established parameters.

Managed subcontractor teams, including flooring and electrical professionals, to facilitate timely project completion.

• Oversaw inventory management, ensuring optimal stock levels aligned with sales forecasts and demand fluctuations.
• Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
• Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
• Streamlined sales processes with efficient data entry and management of client information in the CRM system.
• Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
• Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
• Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.
• Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
• Bolstered office efficiency through inventory management, ordering supplies as needed while staying within budget constraints.
• Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
• Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Liaised between clients and vendors and maintained effective lines of communication.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.