Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Michaud

Summary

Experienced IT Specialist oversees technology installation and maintenance. Excels in support of hardware, software and networking infrastructure. Actively works with executives to identify and supply technical requirements. Manages technology strategy and implementation.

Overview

9
9
years of professional experience

Work History

Deskside Support Analyst

Bell Techlogix
Berlin, CT
2023.02 - Current
  • Conduct new hire orientation and deploy new enterprise laptops for Eversource employees & contractors
  • Upgrade out of warranty devices on behalf of end users & backup/transfer all necessary data and applications between devices
  • Manage enterprise computers on Active Directory
  • Install licensed software for end users upon request
  • Conduct general troubleshooting of Windows/Mac OS devices and , if needed, replacements of end user devices per organization break/fix device policy
  • Travel to various client locations to perform computer/network troubleshooting or general Deskside Services
  • Lead LTI contractors and assist TRC Companies in performing deployments of computer/peripheral equipment for Westborough, MA Gas Scada SOC build out
  • Document new policy, troubleshooting guides, floor plans, and KB articles in internal knowledge database
  • Collaborate with Eversource Facilities department and serve as technical lead for relocation of end users for upcoming department renovations or workstation re-assignments

IT Manager

Image First Healthcare Laundry Specialists
Farmington, CT
08.2020 - 02.2023
  • Managed network and system performance, conducting troubleshooting, and maintenance.
  • Demonstrate understanding of Java & Javascript when finding software solutions to technical issues
  • Worked with Image First Innovation team members on resolving technical issues.
  • Performed retrofitting of several dozen RFID antennas.
  • Oversaw installation & repair of 50+ Image First Scrub Vaults in New England.
  • Oversaw IT department operations.
  • Communicated with executive team and General Manager to maximize development efficiencies and resolve technology issues.
  • Guided organizational technology strategy and roadmaps.
  • Built, customized and repaired technology based on staff requests.
  • Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Oversaw daily performance of computer systems and immediately responded to hardware & software issues.
  • Collaborated with Loadout Coordinators to manage intake of soiled linen as well as daily clean linen deliveries to customers.
  • Fulfilled special orders for customers on an "as requested" basis.

Independent IT Consultant

Self
Bristol, CT, CT
06.2018 - Current
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Perform OS Installation of Windows, Mac OSX, and Linux on client computer systems.
  • Implemented new BIOS versions on client workstations.
  • Build, upgrade, and maintain client PC systems.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Identify errors in client network routers and implement repair strategies.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Work with third-party applications such as TeamViewer on troubleshooting software and hardware issues with clients.
  • Researched latest market trends to provide current knowledge to clients.

Warehouse Specialist

Amazon
Bristol, CT
05.2019 - 08.2020
  • Packaged items for safe shipment and protection from damage in transit.
  • Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Verified amount of items received in orders and cross-checked with invoices.
  • Processed orders and reported to supervisory staff when stock dwindled.
  • Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
  • Monitored employee performance and advised managers on necessary improvements to meet targets.
  • Verified accuracy of shipping and receiving documents and maintained records.

Tour Guide

New England Carousel Museum
Bristol, CT
05.2018 - 01.2020
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 50 people on tours of The New England Carousel Museum.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Developed tour programming to enhance guest experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Provided information through narratives on various sites throughout Connecticut area, relaying little-known stories to provide interest.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Collected tickets and fees from each individual prior to start of tour.
  • Researched information on museum exhibits to provide accurate, detailed tours.

Production Manager

BCHS Footlights
Bristol, CT
04.2015 - 06.2017
  • Resolved issues quickly to maintain productivity goals.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles and quality assurance guidelines.

Education

Bachelor of Science -

Western Connecticut State University
Danbury, CT
05.2020

High School Diploma -

Bristol Central High School
Bristol, CT
06.2017

Skills

  • Teamviewer
  • Scrub Vault Maintenance
  • Windows/Mac/Linux OS Configuration
  • Javascript & Python
  • Computer Hardware & Software Troubleshooting
  • Server Maintenance
  • Route Auditing
  • Special Projects
  • Quality assurance
  • Product development
  • Loadout Management

Languages

Italian
Professional Working
Spanish
Limited Working

Timeline

Deskside Support Analyst

Bell Techlogix
2023.02 - Current

IT Manager

Image First Healthcare Laundry Specialists
08.2020 - 02.2023

Warehouse Specialist

Amazon
05.2019 - 08.2020

Independent IT Consultant

Self
06.2018 - Current

Tour Guide

New England Carousel Museum
05.2018 - 01.2020

Production Manager

BCHS Footlights
04.2015 - 06.2017

Bachelor of Science -

Western Connecticut State University

High School Diploma -

Bristol Central High School

Similar Profiles

CREATE PROFILE
Kevin Michaud