Kevin Milburn

• Interviewed applicants and explained scope of different available benefits.
• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Provided high-level customer service, resolving issues promptly.
• Drove timely and successful delivery of service to customer needs and objectives.
• Provided exceptional customer service to all guests and escalated concerns where needed.

• Provided high-level customer service, resolving issues promptly.
• Responded to customer requests for products, services, and company information.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.

• Assisted customers by answering questions and responding to inquiries.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests for products, services, and company information.

Provided prompt and courteous rides to a wide variety of customers.

• Met or exceeded sales goals and worked as team player in supporting other sales.
• Utilized persuasive sales techniques to convert leads into sales.
• Developed leads and sales opportunities and followed through with defined sales plan.
• Recorded customer feedback and sales data to improve sales and customer experience.

• Responded to customer calls swiftly to resolve issues and answer questions.
• Utilized CRM software to manage client relationships.
• Maintained high standards of customer service by building relationships with clients.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Built relationships with clients using active listening and issue resolution to provide excellent service.

• Provided first-rate service to all customers and potential customers.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.