Kevin Miller
Forney,TX
Summary
Dynamic professional with extensive experience transforming operations in large-scale distribution centers. Excel in driving efficiency and optimizing performance metrics through strategic leadership and comprehensive workflow restructuring. Adept at overseeing cross-functional teams, managing P&L responsibilities, and implementing data-driven decision-making to streamline workflows and improve productivity. Proven success in devising and executing performance strategies across various operational disciplines including Inbound, Outbound, and Production Control to maintain the highest standards of operation. Skilled in consistently delivering KPI success in the key areas of people, service, and cost to ensure organizational alignment. Instrumental success in supply chain management, vendor negotiations, and procurement strategies to enhance operational effectiveness and reduce expenses.
Overview
16
16
years of professional experience
Work History
Director of Distribution
Arhaus
Hutchins, TX
02.2026 - Current
- Establishes and implements long-term strategies and objectives to ensure efficiency and cost optimization.
- Communicates and collaborates with corporate departments to ensure daily and weekly objectives and strategies of the company are supported.
- Initiates and leads inter and intra department initiatives involving such departments as Logistics, Direct Marketing, Finance, MIS, and Planning & Allocation.
- Partners with the Human Resources department to ensure staff and associate issues are addressed.
- Primary responsibility for consultants and project managers to ensure major construction and additions are completed on time and on budget.
- Ensures that all department operating standards are understood and maintained. Monitoring and reporting of the actual production levels versus expected/ budgeted levels should be a part of monthly review with staff.
- Ensures compliance with all FTZ regulations.
- Ensures clear and timely communications with executive team and brands in the event of issues.
- Prepares and Facilitates monthly work sessions, and other similar meetings by coordinating with other team members.
General Manager of Distribution
Chico’s FAS/Knitwell Group Distribution
Winder, GA
05.2022 - 11.2025
- Develop strategic action plans by guiding distribution center leadership through internal assessments, pinpointing performance gaps, and implementing targeted improvements.
- Strengthen workforce management by partnering with HR to resolve employee relations matters, ensuring policy compliance and a productive work environment.
- Anticipate industry shifts by identifying emerging trends, collaborating with teams to foster adaptability, and enhancing responsiveness to operational changes.
- Drive data-informed decision-making by analyzing sales trends, payroll metrics, turnover rates, and operational expenses, ensuring financial efficiency.
- Directed operations across Winder Campus, leading 5 exempt managers, 22 supervisors, and 450 team members to optimize order fulfillment for Chico’s, White House Black Market, and Soma retail and e-commerce channels.
- Enhanced SIFOT measurement from 93% to 99.4%, optimizing workflow at the distribution center.
- Cut operational overtime by 50% via shift restructuring and enhanced workforce efficiency.
- Spearheaded WMS upgrade and LMS installation, boosting supply chain visibility and streamlining operations.
- Maximized operational performance by establishing and tracking key performance indicators (KPIs), pinpointing inefficiencies, and driving targeted improvements.
- Elevated efficiency and productivity by identifying workflow gaps, streamlining processes, and implementing strategic enhancements that optimize operations.
Assistant Director of Operations
Dollar General Distribution
Jackson, GA
10.2020 - 05.2022
- Provided strategic leadership and empowered teams, resulting in an internal promotion.
- Led the distribution center management team in creating action plans for internal analysis and identifying operational gaps.
- Analyzed sales, volume, payroll, employee turnover, monthly operational, and capital expense budgets to report operational and overall performance of the distribution center.
- Collaborated with management and non-management teams to pinpoint root causes for performance gaps through employee feedback and analysis of planning data reports.
- Coordinated with Human Resources to address employee relations issues by implementing Dollar General policies and procedures effectively.
- Guided a team of 9 Exempt Operation Managers, 40 Supervisors, and 660 Non-Exempt team members at the Jackson DC servicing Dollar General Retail Stores.
- Oversaw Peak Season Readiness Plans, exceeding Q4 volume forecast by 28% while reducing building cost per carton by 0.05 and maintaining inventory variance under 2% of total sales.
- Tracked daily building performance and product flow management, handling 600k-1M inbound and outbound units daily.
- Achieved 100% fulfillment accuracy by spearheading the launch of Pop Shelf retail store fulfillment, developing comprehensive SOPs to standardize operations and ensure on-time shipments.
- Boosted First Time Pass yield to 92% by optimizing order fulfillment workflows, minimizing service failures, and enhancing distribution center efficiency.
Sr. Operations Manager
Nike, Inc.
Memphis, TN
10.2010 - 10.2020
- Balanced multiple high-priority demands across Sports Marketing, Futures, Elite Client Services, Digital, NTS, and NFL categories, ensuring seamless execution.
- Optimized budget management, UPH/CPU metrics, and staffing plans while generating production and status reports to track daily, weekly, monthly, and quarterly performance.
- Cultivated high-performance leadership by mentoring exempt and non-exempt staff, reinforcing standards for safety, service, quality, accuracy, and productivity.
- Conducted follow-ups and proactive quality assessments to ensure continuous improvement and accountability among direct reports and peers.
- Navigated production control for a 3M sq. ft. fulfillment center, overseeing 20 exempt operations managers, 68 area managers, and 725 team members to streamline digital, wholesale, and retail order fulfillment.
- Increased annual shipments by 5% in 2020, reaching 10 million units through strategic process and workflow optimization.
- Delivered $400K ROI by strategically aligning labor hours to enhance efficiency and reduce costs.
- Improved Direct-to-Consumer delivery performance from 60% to 95% by modifying product flow and refining processes.
- Drove operational consistency through strategic workflow meetings, aligning facility-wide initiatives with business goals.
- Boosted distribution center efficiency by managing resource allocation, coordinating cross-functional operations, and implementing data-driven process improvements.
- Collaborated with category directors to launch new designs, achieving critical deadlines and meeting customer expectations.
Education
B.A. - Business Administration; Concentration in Management
North Carolina Agricultural & Technical State University
Greensboro, NC05.2008
Skills
- Operations Management
- Performance Metrics Analysis
- Change Management
- Team Building & Mentorship
- Process Improvement
- Budgeting & Forecasting
- Supply Chain Coordination
- Compliance & Regulations
- SAP/WMS Proficiency
- Technology Implementation
- Project Management
- Logistics Optimization
Timeline
Director of Distribution
Arhaus
02.2026 - Current
General Manager of Distribution
Chico’s FAS/Knitwell Group Distribution
05.2022 - 11.2025
Assistant Director of Operations
Dollar General Distribution
10.2020 - 05.2022
Sr. Operations Manager
Nike, Inc.
10.2010 - 10.2020
B.A. - Business Administration; Concentration in Management
North Carolina Agricultural & Technical State University
Additional Experience
- Operations Manager, Odessa, TX
- Family Dollar Distribution Center
- Night Shift Operations Supervisor/Freight and Shipping Supervisor, Greensboro, NC
- Cardinal Health
- Lead Inbound Cover Supervisor, Greensboro, NC
- UPS