KEVIN M. PILLOW
Silver Spring,MD
Summary
Dynamic and results-oriented Facilities, Operations, and Project Management Professional with over a decade of leadership experience. Proven expertise in optimizing processes, managing cross-functional teams, and delivering impactful projects on time and within budget. Adept at fostering collaboration, ensuring compliance, and driving operational efficiency. Equipped with advanced certifications in project management and a solid track record of enhancing organizational performance through innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Facilities Project Manager
5th Elements
Washington, DC
10.2021 - Current
- Managed multiple facilities projects for DC Public Schools, including HVAC system repairs and installations, ensuring timely completion within budget constraints.
- Conducted site surveys and walk-throughs to determine maintenance requirements, optimize resource allocation, and maintain operational integrity.
- Directed contractors and employees performing maintenance and custodial services, ensuring compliance with safety and quality standards.
- Spearheaded weekly client engagement meetings to address performance metrics, staffing, and operational improvements.
E-Commerce Operations Manager
Boss Auto Unlimited
Upper Marlboro, MD
03.2021 - 10.2021
- Supervised an e-commerce delivery team, optimizing delivery routes to enhance efficiency and customer satisfaction.
- Implemented performance-driven strategies, reducing delivery times and expanding the delivery network.
- Conducted team meetings to resolve challenges and promote operational excellence.
Logistics Operations Manager
Coup Inc.
Baltimore, MD
02.2020 - 03.2021
- Led a team of 10 drivers, achieving significant reductions in operational costs through optimized scheduling and logistics.
- Expanded delivery routes, driving business growth and enhancing customer satisfaction.
- Utilized performance metrics to implement continuous improvements and training initiatives.
Chauffeur
RMA Chauffeured Transportation
Rockville, MD
01.2017 - 02.2020
- Delivered executive-level transportation services, managing logistics and scheduling for high-profile clients.
- Maintained fleet vehicles to ensure reliability and top-tier presentation.
- Built strong client relationships, delivering personalized services with discretion and professionalism.
Owner & Operations Lead
Q-Transportation Solutions
Rockville, MD
12.2013 - 01.2017
- Founded and operated a transportation business, managing all aspects of operations, staffing, and financials.
- Cultivated affiliate partnerships, expanding service capabilities and market reach.
- Streamlined invoicing and client relations, ensuring consistent service quality and operational efficiency.
Education
IT/Cyber Security
National University
Remote10.2024
Business Marketing/Finance
Prince George's Community College
Largo, MD06.2006
Business Marketing
Norfolk State University
Norfolk, VA05.2001
Business Administration
Strayer University
Washington, DC05.1999
Skills
- Facilities Management & Maintenance Oversight
- Project Planning & Execution
- Process Optimization & Continuous Improvement
- Budgeting, Cost Control, & Resource Allocation
- Team Leadership, Training, & Development
- Risk Assessment & Compliance Assurance
- Stakeholder Engagement & Client Relations
- Data Analysis & Reporting
- Proficient in Microsoft Office Suite and Project Management Tools
- Knowledge of Agile, Scrum Master, and Lean Methodologies
- Experience with Transportation Management Systems (TMS)
- Expertise in Data Analysis and Reporting
- Strategic Route Optimization & Logistics Coordination
Certification
- CAPM Course Completion Certificate
- OSHA 10 Certification (Completed January 2025)
- Six Sigma Green Belt Certification (Completed January 2025)
- Agile Project Management Certificate
- Alison Agile Project Management Certificate
- PSC Passengers-For-Hire License (Valid Through March 2026)
- Defensive Driving Certificate
- DOT Compliance Training Certificate
- Professional Sales Training Certificate
Timeline
Facilities Project Manager
5th Elements
10.2021 - Current
E-Commerce Operations Manager
Boss Auto Unlimited
03.2021 - 10.2021
Logistics Operations Manager
Coup Inc.
02.2020 - 03.2021
Chauffeur
RMA Chauffeured Transportation
01.2017 - 02.2020
Owner & Operations Lead
Q-Transportation Solutions
12.2013 - 01.2017
IT/Cyber Security
National University
Business Marketing/Finance
Prince George's Community College
Business Marketing
Norfolk State University
Business Administration
Strayer University