Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Nathaniel Benson

Lanham,MD

Summary

Experienced Customer Service oriented individual 25+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender/CEO/Manager

Exclusive Bartenders, INC
08.2008 - Current
  • Manage all inquiries regarding services
  • Provide excellent customer service and provide suggestions based on customer’s needs
  • Knowledge of over 100 cocktails, beers, wines
  • Perform quantitative analyses assist with client’s budget needs
  • Bartended over 100 events and served over 1500 patrons

Dispatcher

MV Transportation Services
02.2022 - 02.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.

Fulfillment Associate

Amazon
11.2019 - 12.2019
  • Receiving and processing incoming stock and materials
  • Picking and filling orders from stock
  • Packing and shipping orders
  • Managing, organizing and retrieving stock and other.

Personnel Security Specialist

Federal Bureau of Investigation
06.2010 - 07.2016
  • Maintain a Federal Bureau of Investigation (FBI) contractor database of over 1500 contractors along with developing and maintaining a database to track security actions and issues
  • Analyze and process over 500 yearly Service Access Requests (SAR) and Visitor Access Requests (VAR) to determine approval based on rules and regulations
  • Conduct daily security briefings/debriefings with Security Awareness, Foreign Travel Awareness, and Hostile Intelligence Threat (HIT) to increase employee's awareness against homeland and foreign threats to minimize critical situation in regards to safeguarding FBI information
  • Review and analyzing requests for investigations concerning security clearances, requirements, violations, and assessments, in addition to sending leads to the appropriate individuals to conduct background checks for over 1000 contractors
  • Initiate investigations and five year reinvestigations for FBI employees, contract employees, intended spouses, intended roommates, contract/access applicants, foreign nationals, and other persons requiring security clearances
  • Summarize relevant information and preparing correspondences to appropriate Headquarters divisions and higher level personnel
  • Retrieve quarterly statistical reports from multiple databases to assist management, prioritizing workflow to meet multiple deadlines and advising all levels of management potential problems to better improve work performance
  • Conducting random surveys of various FBI facilities and spaces, ensuring security procedures and protocols are met
  • Managing physical security requests such as resetting complex combination locks, Sensitive Compartmented Information Facility (SCIF) access, conducting random SCIF surveys and updating SCIF

Customer Service Representative

Prince Georges Sports and Learning Complex
12.2014 - 03.2015
  • Greeted customer
  • Answered telephones
  • Distributed incoming mail
  • Registered patrons for courses, memberships and events using Smartlink
  • Replenished inventory at the front desk and registration desks
  • Answered questions from all patrons about courses, memberships, and events
  • Received Cash and/or Card payments for courses, events and classes.

Education

General Studies

Potomac High
Oxon Hill, MD
05.1995

Skills

  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self- motivation
  • Leadership
  • Adaptability
  • Teamwork
  • Creativity

Certification

Certified Mixologist August 2008

Timeline

Dispatcher

MV Transportation Services
02.2022 - 02.2022

Fulfillment Associate

Amazon
11.2019 - 12.2019

Customer Service Representative

Prince Georges Sports and Learning Complex
12.2014 - 03.2015

Personnel Security Specialist

Federal Bureau of Investigation
06.2010 - 07.2016

Bartender/CEO/Manager

Exclusive Bartenders, INC
08.2008 - Current

General Studies

Potomac High

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Kevin Nathaniel Benson