Kevin Neal
Taylor,Texas
Summary
Strategic thinker with a proven track record of collaborating effectively with teams to elevate organizational performance and drive revenue growth. Known for a dynamic and approachable demeanor, combined with a strong expertise in enhancing customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director - Strategic Accounts
Staffing USA Partners
09.2023 - Current
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Strategic Account Executive
Beacon Hill Technologies
01.2022 - 07.2023
- Collaborated with cross-functional teams to deliver comprehensive client proposals and win new business.
- Managed a portfolio of strategic accounts, driving customer satisfaction and fostering loyalty.
- Increased revenue by identifying growth opportunities and developing tailored account strategies.
Branch Manager
Maleko Personnel
03.2019 - 01.2022
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Customer Success Manager
Office Depot
09.2018 - 02.2019
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Streamlined onboarding process for new clients, significantly reducing time to value and improving initial experience.
- Fostered strong relationships with key accounts, ensuring high levels of customer satisfaction and loyalty.
SENIOR SOLUTIONS ADVISOR
Office Depot Corporate
11.2017 - 09.2018
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
- Leveraged industry expertise to provide valuable insights during the sales process, ultimately securing new clients for the organization.
- Pioneered new methodologies in problem-solving techniques that resulted in innovative solutions for clients'' challenges.
Customer Success Manager
Office Depot Corporate
11.2015 - 11.2017
- Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Education
B.A. - Business Administration
University of Mary Hardin-Baylor
Belton, TXSkills
- Time Management / Critical Thinking
- Client Relationship
- SalesForce
- Sales Approach / Problem Resolution
- Client Engagement
- Industry Expertise
- Sales Management
- Training and Mentoring
- Revenue Growth
- Talent Acquisition
- Contract Management
References
REFERENCES UPON REQUEST
Certification
- E-Commerce Specialist Certification, The Global Tech - 2023
- Licensed Real Estate Agent
Timeline
Director - Strategic Accounts
Staffing USA Partners
09.2023 - Current
Strategic Account Executive
Beacon Hill Technologies
01.2022 - 07.2023
Branch Manager
Maleko Personnel
03.2019 - 01.2022
Customer Success Manager
Office Depot
09.2018 - 02.2019
SENIOR SOLUTIONS ADVISOR
Office Depot Corporate
11.2017 - 09.2018
Customer Success Manager
Office Depot Corporate
11.2015 - 11.2017
B.A. - Business Administration
University of Mary Hardin-Baylor
- E-Commerce Specialist Certification, The Global Tech - 2023
- Licensed Real Estate Agent
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